Senior Technical Writer

Job Description

Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses-including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people's behavior-to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.

The Position

We are seeking a seasoned engineer with a passion for changing the way millions of people save energy. You'll work within the Engineering team to build and improve our platforms to deliver flexible and creative solutions to our utility partners and end users and help us achieve our ambitious goals for our business and the planet.

We are seeking a senior technical writer with a bachelor's degree (any discipline) and at least eight years of relevant experience to join our team and help us achieve our ambitious goals for our business and the planet.

We expect our team members to:

• Act with integrity, even when it's hard
• Always stay curious and ready to learn
• Work to meaningful outcomes, mindful of each step
• Operate as a unified team, made stronger by uniqueness

Responsibilities & Skills

You should:

• Be excited to work with talented, committed people in a fast-paced environment.
• Use a data-driven approach and actively work on product & technology roadmap at strategy level and day-to-day tactical level.
• Have a proven experience as a technical writer with a focus on enterprise Saas products.
• Use a rigorous approach for product improvement and customer satisfaction.
• Love developing great products as a seasoned product engineer.
• Be ready, able, and willing to jump onto a call with a partner or customer to help solve problems.
• Be able to deliver against several initiatives simultaneously.
• Have a strong eye for detail and quality.
• Have an agile mindset.
• Have strong problem-solving skills and attention to detail.
• Able to work with an international team, delivering technical writing for a global audience. This will require working with North American product and engineering colleagues on a daily basis, with some working hour crossover.

If shortlisted, you'll be asked to share writing samples.

Required Skills

• You are an experienced technical writer - a minimum of 6+ years of professional experience in the enterprise SaaS product space.
• Strong understanding of topic-based authoring and audience analysis
• Excellent written and verbal communication skills in English
• Work experience & strong proficiency in using commercial or open source authoring and version control systems
• Experience in using a commercial or open source image editing tools
• Understanding of RESTful APIs and databases
• Understanding of agile development methodologies

The following experiences are not required, but you'll stand out from other applicants if you have any of the following, in our order of importance:

• Experience with Business-to-Business-to-Consumer (B2B2C) products
• Experience in the electrical power generation, transmission, and distribution domain
• Understanding of the docs-as-code publishing workflow with exposure to CI/CD
• Experience in prompt engineering
• Experience in scripting and programming (any language)
• Experience in writing in-app instructions
• Program management skills

Qualifications

• Bachelor's or Master's degree in any field.

Why Join Uplight in Leading the Fight Against Climate Change?

At Uplight, we're not just offering a job - we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:

• Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.
• Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.
• Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.
• Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.
• Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.

Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, caste, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.