Solar Service Technician

Job Description

In this role, you will be the technical expert to resolve concerns related to solar installations. This role will be responsible for troubleshooting, diagnosing, and repairing Residential and Commercial Photovoltaic, Storage, and Off-Grid systems

Job Duties

• Responds to service calls from dispatch on behalf of customers with solar system issues.
• Troubleshoots, diagnoses, and repairs Solar, Storage, and Off-Grid systems.
• May get on roofs to physically remove, replace, or repair solar panels.
• Provide exceptional customer service experience to homeowners.
• Communicates findings and follows procedures to the manager.
• Completes necessary paperwork, timekeeping, and inventory processing for all service calls.
• Collects payment for services rendered and potentially upsells customers in the field.
• Complete the jobs disposition form after every service call.
• Assist with other duties as assigned by Service Operations Manager.

Level of Supervision Required

General

Knowledge, Skills, Abilities, and Competency

• Knowledge of local electrical codes.
• Knowledge of residential PV design and components.
• Thorough understanding of residential AC (MicroInverters) and DC (String & Optimizer) PV systems.
• Must have a thorough understanding of residential electrical systems, and components, and how to work safely around residential electrical components.
• Ability to work alone and with teams in a safe manner.
• Ability to learn new technical skills and diagnostic/troubleshooting processes.

Education and Experience Required

• Prior solar installation experience.
• Valid Apprentice Electrician license Required.
• OSHA 10 Required.
• Valid Driver's License required; willingness to travel regionally frequently.
• Must be able to withstand heights, climb ladders, being outdoors for long periods in hot and cool climates.

Physical and Environmental Requirements

Light lifting, under 15 lbs; Light carrying, under 15 lbs; Straight pulling; Simple grasping; Walking; Standing; Sitting; Operating office equipment; Operating motor vehicle; Ability to see; Identify colors; Hearing (with aid); Ability to write; Ability to count; Ability to read; Ability to tell time; Travel by car 10% of time; Inside; Working closely with others; Working alone.

Employee Benefits

Freedom Solar recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following:

• Medical, Dental, and Vision Insurance
• 100% Company-Sponsored Short-Term Disability
• 401(k) Employer Matching
• Weekly Pay Dates
• 3 Weeks PTO + 3 Sick Days
• 12 Paid Holidays
• Team Building Events!
• Upward mobility Opportunities!