Field Service Operations Intern (m/w/d)

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent - want to join the ride?

Wartsila is seeking a motivated and detail-oriented Field Service Operations Intern to join our Field Service team in Puerto Rico (Carolina). This role will provide hands-on experience supporting key operational functions, including tool coordination, field service planning, and administrative tasks. The intern will work closely with the Field Service Team Leader, Tool Coordinator, and Field Service Operations Advisor and other professionals to ensure smooth execution of service activities.

Key Responsibilities

• Assist the Field Service Team Leader with scheduling, documentation, and coordination of service jobs and recruitment initiatives.
• Support the Tool Coordinator in managing tool inventory, calibration schedules, and logistics for field assignments.
• Collaborate with the Field Service Operations Advisor to maintain accurate records in Wärtsilä systems and prepare reports.
• Participate in team meetings and contribute to process improvement initiatives. Work on one (1) continuous improvement idea, and prepare a deliverable.
• Help organize and track service-related documentation, including work orders, safety checklists, and compliance forms.
• Provide general administrative support, including data entry, filing, and communication with internal stakeholders.

Qualifications

• Currently enrolled in an Associate's or Bachelor's degree program in Engineering, Business Administration, Supply Chain, or a related field, with a strong preference for candidates in their third year or beyond.
• Strong organizational skills and attention to detail.
• Advanced proficiency in Microsoft Excel and solid knowledge of the Microsoft Office Suite (Word, PowerPoint).
• Ability to work independently and as part of a team in a fast-paced environment.
• Good communication skills in English; Spanish fluency is a must-have.
• Willing and able to work fully onsite at our Carolina office.

Duration

This is a full-time paid internship position for a duration of 3 months during the summer of 2026.

Measurable Goals & KPIs

• Data Accuracy: Maintain 98% accuracy in resource allocation and scheduling data.
• Reporting Timeliness: Deliver weekly KPI reports within agreed timelines (100% compliance).
• Process Improvement Contribution: Identify at least 1 workflow improvement opportunity during the internship.
• Engagement: Deliver all assignments with deliverable on time.

Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law.

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.