Business Process Expert

Job Description

Join Our Team at Scottish Power: Lead the Way in Back Office Excellence!

Are you driven to optimise and innovate in the energy sector? Scottish Power is seeking a dedicated professional to spearhead our back office operations for the SMART Energy solutions world. Take the helm in driving process improvements, resolving system issues, and managing a BPO team dedicated to process exceptions. Be part of a team that's powering change!

What you'll be doing

• Process Improvement Pioneer: Analyse existing back-office processes to identify and implement enhancements. Lead initiatives that streamline operations and elevate our SMART Energy solutions business.
• Issue Analysis Expert: Scrutinise our systems to pinpoint weaknesses and develop solutions. Your analytical skills will be key in fortifying our back office infrastructure.
• Stakeholder Management: Support Head of BPO in efforts to manage business stakeholders. Manages working relationship with key business from other areas (Customer Service, Regulation, Sales, COE, etc. Deputise for the Operations Manager as required
• Quality Management: Definition and implementation of KPI to monitor the processes and improve the customer service. This includes the KPI set up to BPO providers
• BPO Team Leader: Direct a team of BPO specialists in addressing and resolving process-related exceptions. Your leadership will ensure smooth and efficient back office operations.
• Strategic Problem Solver: Tackle challenges head-on with a strategic approach. Collaborate with internal teams to maintain a robust and error-free back office environment.

What you'll bring

• Operational Analysis: With a background in business administration, operations management, or a related field, you're equipped to dissect and refine complex processes.
• Leadership Excellence: Your experience in leading teams, especially in a BPO setting, empowers you to drive results and foster a collaborative work environment.
• Communication Savvy: Articulate complex back office issues and solutions to both technical and non-technical stakeholders. Your communication skills are essential for cross-departmental synergy.
• Innovative Mindset: Bring a fresh perspective to our back office operations. Your innovative thinking will contribute to the continuous improvement of our gas business processes.
• Data Analytics Expertise: Leverage your knowledge of large-scale data analysis technologies such as SQL and programming languages like Python to extract insights, optimise processes, and support data-driven decision-making.

Minimum Criteria

• Proficient in Power BI, Python & SQL as well as SAP & MS Office
• Experience in stakeholder engagement
• Experience in Operations processes management

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday Purchase - perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.