Technical Business Analyst

Job Description

At ScottishPower we're looking for a Technical Analyst with a balance of technical and functional expertise to join our Customer Business Centre of Excellence, Architecture and Technology team. You will be responsible for the technical support and maintenance of a suite of applications that span across multiple technologies and 3rd party vendors.

You will be versatile, enthusiastic about solving challenging problems and possess the agility to meet the fast-moving needs of the business. You'll support the delivery of technical upgrades and cloud migration projects and use your technical skills to interrogate systems for problem shooting and analysis.

Providing great customer service is key to everything we do in the Customer Business, so you will be striving to improve system stability through analysis and resolution of performance issues to ensure our customers have a great experience. Security is also key to what we do, so you will be responsible for keeping our systems secure through rigorous vulnerability management.

What you'll be doing

• Delivering application solutions across multiple technologies, from planning and analysis, through to design, development, testing, training and deployment
• Performing technical tasks for system maintenance, problem shooting and analysis
• Managing 3rd party vendors to ensure they deliver development and support within agreed quality and timescales
• Operational monitoring and support to maintain system security, stability and efficiency
• Delivering functional and technical releases and upgrades
• Delivering vulnerability management and remediation plans to maintain system security
• Collaborating with wider Customer Business COE team, other business areas and IT teams to deliver solutions
• Prioritising solutions based on business impact / benefit
• Communicating complex solutions effectively to technical and non-technical stakeholders up to senior management level

What you'll bring

Minimum criteria

• Bachelor's degree in Computer Engineering, Computer Science, similar technical field of study, or equivalent practical experience
• Extensive experience of IT project delivery
• Experience of delivering technical solutions
• Previous experience in a technical role, e.g. as a developer or technical analyst
• Excellent communication and stakeholder management skills

Desirable criteria

• Master's degree in Computer Engineering, Computer Science, or similar technical field of study
• Ability to design end to end solutions involving multiple technologies
• Experience of SCRUM/Agile
• Knowledge and understanding of the UK Energy Retail Market, preferably from working in the utilities sector
• Knowledge of Cloud Architectures
• Knowledge of SMART metering technologies
• Knowledge of Oracle database technologies
• Knowledge of AWS technologies
• Experience of SQL, Java, XML, API technology

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday Purchase - perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.