Senior Lead - Global Customer Services (m/w/d)

Job Description

For our factory in Szczecin, we are looking for a Senior Lead to join our Global Customer Services team. In this role, you will be responsible for managing service customers within KK Group in a global, international setup. This is a dynamic and demanding position that requires strong communication skills, analytical thinking, and a solid understanding of ERP systems and service-related processes.

Responsibilities

• Manage and support global Service Customers within KK Group
• Act as a key contact for customers in service sales processes
• Coordinate order progress, shipment timelines, and delivery status to ensure on-time fulfillment.
• Work extensively with ERP systems (Microsoft Dynamics 365 or similar)
• Analyze and confirm service orders, customer data, and operational performance
• Support and drive process improvements within Customer Service and Service Operations
• Prepare and maintain all necessary documentation related to orders, shipments, and customer communication.
• Work with EDI solutions and ensure data accuracy and smooth information flow
• Cooperate with internal stakeholders across logistics, sales, and service teams
• Business travels readiness ca 10 days/ year.

Our requirements

• Minimum 5 years of experience in a production/manufacturing environment
• Proven experience in Customer Service
• Understanding of international business environments and trade principles
• Experience in process optimization and operational improvements
• Experience working with EDI
• Logistics / supply chain background; BA/MA in Logistics, Business, Economics, or similar
• Very good command of English (daily working language)
• Experience working with ERP systems; familiarity with Microsoft D365 is highly preferred.
• Strong analytical skills
• Very good Excel skills
• Excellent communication skills and ability to work with demanding customers

If you don't meet all the requirements, we still encourage you to apply-we'll review your profile and assess the match.

We offer

By joining KK Group, you will be part of a culture where diversity is embraced, every nationality is respected, and trust and collaboration across perspectives drives our success. Across our global organisation, we offer a wide range of job opportunities spanning office-based roles, production facilities, and onsite positions worldwide. Our roles cover multiple functions, locations, and disciplines, providing diverse career paths across the business. Whether you're interested in engineering, manufacturing, operations, or support functions, you'll find opportunities at KK Group to grow your skills, contribute to meaningful work, and make an impact.

Potential Benefits (Depending on Role)

Further information

If the above matches your field of interest and your qualifications, please send your application and resume as soon as possible. Interviews are held on an ongoing basis.

For further information, please contact:
Julia Poniewiera +48 539 050 035