Field Operations Supervisor

Job Description

The Field Operations Supervisor is responsible for leading Gridware's day-to-day field deployment operations. This role will be part of a team consisting of two other field supervisors. This person will be hands-on in the field while managing and mentoring Field Operations Specialists who support the installation of Gridscopes. The role blends operational execution, people management, logistics coordination, and continuous process improvement. This is a highly operational role for someone who thrives in the field, takes ownership, and can translate plans into reliable execution.

Responsibilities

• Lead, train, and manage Field Operations Specialists performing Gridscope installations
• Set daily/weekly field priorities and ensure work is executed safely and efficiently
• Conduct ride-alongs, on-site coaching, and performance feedback
• Serve as the primary point of escalation for field issues

Installations & Field Execution

• Oversee and participate, as needed, in Gridscope installations
• Ensure installations meet Gridware quality standards
• Review and validate field specialist installations to ensure collected data is without error
• Coordinate access and schedules with internal project managers and utility partners

Operations & Logistics

• Own field workflows, documentation, and standard operating procedures (SOPs)
• Track installation progress, field metrics, and operational KPIs
• Identify inefficiencies and continuously improve field processes

Cross-Functional Collaboration

• Partner closely with Engineering, Product, and Customer Success to provide field insights and learnings
• Provide structured feedback from the field to improve product design and deployment processes
• Support pilot programs, new product rollouts, and process scaling efforts

Safety & Compliance

• Enforce safety policies and best practices
• Submit incident reports when necessary
• Lead safety briefings and trainings as needed

Required Skills

• 5+ years of experience in field operations, installations, or technical deployments
• 2+ years of experience leading or managing field technicians or crews
• Comfortable working outdoors and in utility or industrial environments
• Strong troubleshooting and problem-solving skills
• Excellent organizational and communication skills
• Willingness to travel frequently (50-75%) and work flexible hours as needed
• Valid driver's license

Bonus skills

• Experience working with utilities, electrical infrastructure, or grid-adjacent hardware
• Experience scaling field teams or building SOPs from the ground up
• Background in construction, telecom, renewables, or utility operations

$100,000 - $120,000 a year

This describes the ideal candidate; many of us have picked up this expertise along the way. Even if you meet only part of this list, we encourage you to apply!

Benefits

• Health, Dental & Vision (Gold and Platinum with some providers plans fully covered)
• Paid parental leave
• Alternating day off (every other Monday)
• "Off the Grid", a two week per year paid break for all employees.
• Commuter allowance
• Company-paid training