Technical Support Specialist (Software)

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9.5 million tons of CO2 in FY 2022 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896.

Are you looking for an exciting opportunity to join our team? We are looking for an Technical Support Specialist (Software) to join our Swiss Customer Services Team. As the first point of contact for our external customers, you will help them overcome their daily challenges in accordance with service agreements.

What will your day/week look like with us?

• Independently solving all issues related to our software/application servers by the customer (Remote) or in the Cloud (SaaS solution), and involve the necessary specialists if needed, to resolve problems within the agreed Service Level Agreements.
• Conduct root cause analyses and ensure problem resolution in your area of responsibility.
• You will manage communication issues in collaboration with the Hardware Support Team.
• You will work very closely with the Hardware Support Team especially in cases where the root cause is unclear.
• Ensure proper information flow internally between different Support Levels and externally to our customers.
• Be responsible for the implementation of services in the After-Sales Phase on behalf of our customers.
• Ensure a smooth flow in projects with the customer (Software-Updates / Upgrades).
• In large projects, support engineers in solving challenging problems.
• Contribute to the continuous development of the service offering in collaboration with Product Management, Service Design, and the Service Delivery Department.

How will you succeed with us?

• Completed technical or IT education, e.g., Bachelor of Science, technician, IT specialist EFZ, or an equivalent qualification.
• Demonstrated experience in a similar role or in the field of technical customer support.
• Experience with telecommunications technologies and/or measuring devices is desirable.
• Solution-oriented, with the ability to identify the cause of a problem and find an effective solution.
• Have a structured and systematic working approach.
• Fluent communication in spoken and written German and English is required, and French is a plus.
• Confident and trustworthy personality with customer and service orientation, who enjoys working in a dynamic team.
• Experience in dealing with various interest groups.

We are passionate about providing our customers with the best possible service, and we believe that you have the skills and experience to help us achieve this goal. Our team is dynamic, supportive, and committed to excellence, and we are confident that you will thrive in this environment. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and advancement within the company.

Your work is key to the future of smart metering and green energy. Smart grids are integrated systems for regulating fluctuating electricity production from decentralized renewable energy sources and electricity consumption in a safe, efficient, and reliable way. The main aim is to reduce the need to expand the electricity network in line with Energy Strategy 2050. Smart metering is an integral part of Energy Strategy 2050, and your role as an Technical Support Specialist (Software) will be crucial in achieving this goal.

Let's #manageenergybettertogether !