Product Manager Operations & Retention

Join RABOT Charge, where innovation meets impact. As we lead the electrification journey in the energy sector, we are looking for a Product Manager focused on Operations & Customer Retention to join our B2B2C team. This role is pivotal in strengthening our relationship with existing customers, ensuring they continue to benefit from our ground-breaking solutions. If you are passionate about making a significant impact, driving product success, and enhancing customer loyalty in a dynamic industry, RABOT Charge is where you belong.

Your Impact

• Develop and implement strategies focused on retaining our B2B2C customers, ensuring they find continuous value in our products and services.
• Actively gather and analyze customer feedback to identify opportunities for product improvement. Your insights will play a crucial role in reducing churn and enhancing customer satisfaction.
• Work within a cross-functional team to create value for our customers. Your role will be instrumental in testing new ideas, learning from outcomes, and driving the team towards achieving its goals.
• Monitor and improve key performance indicators related to customer retention, such as churn rate, customer lifetime value, and repeat usage rates.
• Utilize a product-led approach to identify and execute on opportunities for enhancing customer retention through new functionalities and improved user experience.
• Engage directly with customers to comprehend their needs and preferences, employing a user-centric approach to inform product development and retention strategies.
• Contribute your unique ideas and seek out innovative yet pragmatic solutions to retention challenges.

What can you bring

• Seasoned Product Management Expertise: Substantial professional experience in product management, particularly in roles focused on customer retention or similar areas.
• Discovery and Delivery Proficiency: A solid track record in the processes of product discovery and delivery, with a special emphasis on integrating customer feedback into the product development cycle to improve retention KPIs.
• Structured and Independent Work Ethic: You are known for your structured and self-reliant approach to work, able to navigate complex challenges with strategic foresight.
• Exceptional Communication Skills: With outstanding communication skills, you are adept at sharing ideas and building consensus across diverse teams.
• Interest in the Energy Sector: A keen interest in the dynamics of the German and European energy markets, coupled with the enthusiasm for contributing to a startup's growth and innovation.
• Rapid Integration and Responsibility: A strong drive to quickly become an integral part of the team, taking on responsibilities and driving initiatives forward.
• Language Skills: Fluency in English and German is crucial for effective communication with our diverse customer base and stakeholders.
• Location: Based in Hamburg or willing to relocate to Hamburg

Lacking experience in some of the areas mentioned? No need for concern – we are committed to providing you with the necessary support for learning, training, and on-the-job coaching

Our Benefits

• Enjoy flexible working hours and the freedom to work remotely, offering you a work-life balance that suits your lifestyle, even from the comfort of your home.
• We're committed to your growth. Benefit from comprehensive training, regular team meetings, and open, transparent communication to keep you informed and engaged.
• Maintain your physical well-being with an Urban Sports Club membership that offers you a world of fitness opportunities.
• Immerse yourself in a vibrant startup atmosphere, where a spirited team, exciting team events, and our 'Employees Recruit Employees' program await you – your path to rewarding success.
• Enjoy free transport**, courtesy of a Deutschland Ticket
• Celebrate the holidays with peace of mind, as you'll always have Christmas Eve and New Year's Eve off to make cherished memories.