IT Desktop Support Technician

Job Description

The IT Desktop Support Technician is an important member of the IT Infrastructure team at Clearway Energy Group (CEG). The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN-related issues. Day-to-day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end-user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams.

If you don’t meet 100% of the below qualifications but see yourself contributing, please submit your resume.

What You'll Be Doing

• Taking initial telephone or service ticket inquiries and troubleshooting or managing end-user hardware, software, or network problems.
• Responsible for executive-level desktop support, requiring a higher level of service.
• Utilizing Active Directory for user management and assigning users to Group Policy Objects.
• Responding to and supporting the resolution of server and network issues with Tier 3 support
• Provide 1st level client support through our help desk ticketing system.
• Recognizing and escalating more difficult problems to Tier 3 support.
• Supporting a Microsoft Windows environment, including the Windows stack, Active Directory, and hosted M365.
• Use Remote Monitoring tools and call tracking to log and route tickets.
• Imaging and Deploying Desktops and Laptops for end users.
• Creating and maintaining client-related documentation.
• Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers.
• Participate in the maintenance, updates, planning, and installation of client computers and application software.
• Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes.
• Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements.
• Facilitate the deployment of new client computer systems and application integration to support business needs.
• Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible.
• Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements.

What You'll Bring

This role requires a strong working knowledge of the following:

• Microsoft Windows Operating Systems including M365 Support
• Strong Customer Service techniques in an IT environment
• ITIL framework
• IT Service Management Software (i.e., ServiceNow)
• Proficient in IT procurement processes and procedures
• Strong Incident skills and troubleshooting techniques.
• Exceptional work ethic and time management skills.
• Ability to work well unsupervised and/or as part of a team.
• Strong communication skills and a commitment to customer service at the executive level.
• Ability to travel 10% of the time, and on short notice.
• Participate in after-hours on-call rotation as necessary for problem resolution, and project management/installations.

What Would Be Nice

• An associate or bachelor’s degree in Information Systems or a similar field is preferred. Experience in key Information Technology abilities will be considered in lieu of a formal degree.
• 1 year of experience supporting client-side IT infrastructure and software in an enterprise environment.

Clearway will not sponsor nonimmigrant visas for this position (H-1B, TN, E-3, etc.).

The pay rate for the successful candidate will depend on geographic location, skills, relevant and demonstrated experience, education, training and certifications, and other factors permitted by law. This role is eligible to earn an annual cash bonus, subject to personal and company performance goals.

Salary Range Across all U.S. Locations

$46,000 - $65,000 USD

Clearway Energy Group is leading the transition to a world powered by clean energy. Along with our public affiliate Clearway Energy, Inc., our portfolio comprises approximately 11.6 GW of gross generating capacity in 26 states, including 9.1 GW of wind, solar, and battery energy storage assets, and over 2.5 GW of conventional dispatchable power generation providing critical grid reliability services. As we develop a nationwide pipeline of new energy projects for the future, Clearway’s operating fleet generates enough reliable electricity to power more than 3 million homes today. Clearway Energy Group is headquartered in San Francisco with offices in Denver, Houston, Phoenix, Princeton, and San Diego. For more information, visit clearwayenergygroup.com.

Our Commitment to Diversity, Equity, & Inclusion At Clearway, we create a community that isn’t about being the same – it’s about building a team of unique individuals, with different backgrounds & skill sets, coming together to build something big & make a difference in the world. Clearway’s team is dedicated to a clean energy future across a wide spectrum of roles & responsibilities. Embodying our company values and operating principles, unique individuals come together over a common mission. We embrace opportunities to do challenging work that can change the world. We aspire to bring out the best in everyone. We share setbacks, celebrate successes, & act with integrity & accountability to get the job done.

Working at Clearway, Hybrid Together Here at Clearway, we’re committed to balancing flexibility while fostering strong relationships with our teammates. We do this by prioritizing new hires based near one of our offices in San Francisco, San Diego, Scottsdale, Houston, Denver, & Princeton. Our office-based employees typically work together from fabulous spaces on Tuesdays & Thursdays to collaborate & learn, build community, get to know one another, & enjoy company-provided meals & events.

Clearway Energy is an equal opportunity employer that values a broad diversity of talent, knowledge, experience & expertise. We intentionally foster a culture of inclusion that empowers our employees to deliver superior performance to the communities we serve. We encourage minorities, women, individuals with disabilities & protected veterans to join the team. Clearway is a proud promoter of employment opportunities to our Military & Veterans.

What We Provide Clearway offers all eligible employees working 20+ hours per week a comprehensive menu of benefits: generous PTO, medical, dental & vision care, HSAs with company contributions, health FSAs, dependent daycare FSAs, commuter benefits, relocation, & a 401(k) plan with employer match, a variety of life & accident insurances, fertility programs, adoption assistance, generous parental leave, tuition reimbursement, & benefits for employees in same-sex marriages, civil unions & domestic partnerships. For more on Clearway benefits, visit Benefits Website.

Notice to Applicants Clearway Energy is strongly committed to a philosophy of equal opportunity and fully complies with equal employment laws, ordinances and regulations for all applicants and employees. We will make reasonable accommodations to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Notice to California Applicants Clearway Energy is strongly committed to a philosophy of equal opportunity and fully complies with equal employment laws, ordinances and regulations for all applicants and employees.