Salesforce Administrator

At 3Degrees, we're a mission-driven B Corp helping organizations reach their decarbonization goals. As a Salesforce Administrator, you bring a strong combination of Salesforce administrator, DevOps, Business Analysis and project management skills. You will be working hands-on with Salesforce and related cloud technologies, designing and implementing the key technical components of the Salesforce solution. You will proactively share and advise on industry and implementation best practices and partner with both technical and business stakeholders.

This is a full-time, exempt role reporting to our Senior Director of Engineering. We value camaraderie and the benefits of in-person connection. We prefer candidates to join us in a voluntary flexible hybrid work style at one of our office hubs in San Francisco, CA; Portland, OR; Portland, ME; or New York, NY. This voluntary model provides flexibility while fostering team collaboration. Exceptional remote candidates within the US will also be considered. Periodic travel may be required for training or team collaboration and to conferences and customers as required. Frequency and cadence is team dependent, but on average is 1-6 times annually.

Please Note: 3Degrees does not provide sponsorship and/or relocation assistance; therefore, pre-existing right-to-work status is a prerequisite to be considered for this position.

What You’ll Do

In this role, you will manage and maintain the Salesforce platform while implementing DevOps practices to streamline deployments and optimize system performance. You will collaborate with stakeholders to design solutions, enhance workflows, and ensure the scalability and reliability of our Salesforce environment.

• Administer and secure the Salesforce environment, managing risks, and keeping the org up-to-date
• Administer and support add-on applications in Salesforce such as Pardot, Conga, Tableau, etc
• Design, implement, and maintain robust CI/CD processes to streamline deployment and version control across multiple Salesforce environments
• Actively support all key aspects of the Salesforce platform, including configuration, development, user support, and application integration
• Execute Salesforce projects to drive growth and strategic alignment with key business objectives
• Partner with stakeholders to define business requirements, design applications, oversee testing and ensure successful deployments
• Execute internal projects, analyze business processes and collaborate across departments to optimize workflows
• Participate in designing effective Salesforce solutions with Apex, Lightning Web Components (LWC), and automation to maximize efficiency
• Implement automation tools, monitor system performance, and resolve deployment or integration issues to ensure secure and efficient operations and processes
• Expand Salesforce adoption across departments, continuously improving processes
• Prioritize and manage requests from various teams, ensuring everyone gets the support they need
• Collaborate with team members and superusers, fostering a culture of Salesforce expertise
• Onboard and train new users and teams on the Salesforce platform
• Generate and maintain documentation on custom solutions and business processes leveraging Salesforce
• Streamline data management and analytics within Salesforce to empower data-driven decision-making
• Collaborate effectively with internal and external resources to ensure project success

About You

You are a seasoned Salesforce professional with a focus on administration and a strong understanding of DevOps practices. We believe that an individual with the following experience will have the best opportunity for success in this role:

• You are a seasoned Salesforce Professional with 4+ years of experience on the platform and a proven track record of managing and optimizing Salesforce environments
• 3+ Experience configuring Salesforce integrations using a variety of methods such as APIs, Zapier, and native integrations
• Advanced skills in Salesforce administration, including user management, security settings, and system configurations
• Experience designing and implementing CI/CD pipelines and version control for Salesforce environments
• Working knowledge in Apex, Visualforce, and Salesforce Lightning
• You possess extensive experience with Salesforce Flow, triggers and validation rules
• In-depth knowledge and experience with RESTful and SOAP API protocols is a must
• Proficient with Salesforce administration and governance, particularly in organizations with multiple business lines
• Proficient with MS SQL databases
• Strong communication and presentation skills
• One or more current Salesforce certifications (Administrator, Developer, Sales/Service Cloud) is plus, along with strong experience
• Business analysis experience in accounting, financial services & large enterprise companies preferred
• Advanced Administrator, Platform Developer I and/or II, or Solution Architect certifications are highly preferred
• B.S. degree in Computer Science, Business or equivalent years of professional experience in a relevant field

How We Define Success

Within 30 days,

• Gain an understanding of 3Degrees IT infrastructure, business applications, Salesforce integration needs, current implementations, and the portfolio of ongoing Salesforce development projects
• Gain a solid understanding of 3Degrees business and strategic goals, particularly as they relate to the Salesforce platform
• Begin collaborating with the Salesforce team and other internal stakeholders, contributing to ongoing Salesforce projects by suggesting improvements and actively learning business requirements

Within 90 days,

• Demonstrate a strong grasp of Salesforce configuration, user support, and application integration practices
• Demonstrate Salesforce development leveraging various tools & technologies including but not limited to Apex, JavaScript, SQL etc
• Take ownership of managing and administering our Salesforce platform, ensuring its smooth operation and supporting the team in maximizing its utilization
• Contribute meaningfully to ongoing Salesforce projects, including analysis, design, and implementation tasks, collaborating with cross-functional teams to ensure successful implementation
• Actively mentoring Salesforce users and fostering a knowledge-sharing environment

Within 6 months,

• Establish yourself internally as a trusted advisor and key resource for Salesforce best practices, and implementations, significantly enhancing our Salesforce capabilities
• Successfully lead and complete a Salesforce project, demonstrating significant improvements in business processes/operations and process efficiency
• Independently manage and deliver on assigned Salesforce projects, adhering to deadlines and meeting project objectives
• Effectively troubleshoot and resolve complex Salesforce issues, minimizing disruptions to team workflows

Within 1 year,

• Champion the continuous improvement of Salesforce at 3Degrees, identifying and implementing optimization opportunities
• Lead the design and execution of complex Salesforce solutions, leveraging advanced automation and integration techniques
• Proactively identify and address potential risks and security concerns within the Salesforce environment

Compensation & Benefits

• Compensation: The minimum and maximum salary for this position is $80,000 to $126,000 in the US. Base pay is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range is subject to change and may be modified in the future
• Benefits: This position is eligible for a benefits package that includes medical, dental, vision, 401k, flexible paid time off, and more. Additional information regarding the benefits available for this position can be found here
• Supplemental Pay: This position may be eligible for discretionary bonus programs including the company’s profit-sharing program and an annual performance bonus based on personal, department, and company goals

*This compensation and benefits information is based on 3Degrees’ good faith estimate as of the date of publication and may be modified in the future

Our Commitment to Diversity, Inclusion and Equity

3Degrees is an equal opportunity employer. We are committed to creating an inclusive environment where different perspectives contribute to better solutions. 3Degrees welcomes people regardless of race, color, religion, national origin, gender, gender identity or gender expression, age, sex, pregnancy, marital status, ancestry, disability, military or veteran status, sexual orientation, genetic information, or any other category protected by law.