Field Service Superintendent (m/w/d)

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more than 130 energy storage installations in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

We are now looking for a Field Service Coordinator to join our team working for a better future.

The position is permanent and the preferred location is in Surgères, France but can be remote with frequent travel to Surgères.

What you will be doing

You will oversee and coordinate field service resources and activities at sites, ensuring efficiency and customer satisfaction.

As Field Service Coordinator, your work will focus on these responsibilities:

• Coordinates and supervises field service projects, acting as a leading technical expert in the field, planning activities, and managing resources and schedules to meet customer requirements. Conducts field audits to assess field service capabilities and operations, ensuring alignment with plans and customer expectations.
• Provides expert technical guidance and support to field service teams, ensuring adherence to quality standards and processes. Mentors and develops field service personnel, promoting skill enhancement and professional growth.
• Manages communication between field location and the company to ensure up-to-date shared awareness of activities, efficient coordination and decision making.
• Acts as a primary point of contact for customers, sharing information, identifying and resolving customer needs, and fostering strong customer relationships.
• Supports continuous improvement initiatives within the field service domain, enhancing operational efficiency and service delivery. Captures lessons learned from field location to continuously improve activities.
• Ensures compliance with health, safety, and environmental regulations and the set guidelines and processes during field service activities. Completes needed reporting and administrative activities.

To be successful in this role we expect you to have

• Good experience and knowledge of field service practices and processes
• Proficient technical knowledge of Diesel Engines and Mechanical.
• Establish guidelines and professional knowledge to resolve operational issues.
• Identifies, develops, and supports modifications to current field service systems, tools, and processes.
• Provides market and operational insights.
• Coordinates, plans and prioritizes activities of field service projects to ensure timely delivery.
• Develops and maintains ongoing positive internal/external relationships relevant to own area of work. Channels and shares information and knowledge to appropriate stakeholders.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

Welcome to join us in shaping the decarbonisation of marine and energy!

Nous recherchons un Coordinateur Field Service pour rejoindre notre équipe.

Le poste est en CDI et la localisation préférée est à Surgères, France, mais peut être à distance avec des déplacements fréquents à Surgères.

Ce que vous allez faire

Vous superviserez et coordonnerez les ressources et les activités Field Services sur les sites, en assurant l'efficacité et la satisfaction des clients.

En tant que Coordinateur de Service sur le Terrain, votre travail se concentrera sur ces responsabilités :

• Coordonne et supervise les projets de service sur le terrain, agissant en tant qu'expert technique principal sur le terrain, planifiant les activités et gérant les ressources et les calendriers pour répondre aux exigences des clients. Effectue des audits sur le terrain pour évaluer les capacités et les opérations de service sur le terrain, en assurant l'alignement avec les plans et les attentes des clients.
• Fournit des conseils techniques experts et un soutien aux équipes de service sur le terrain, en veillant au respect des normes de qualité et des processus. Encadre et développe le personnel de service sur le terrain, favorisant l'amélioration des compétences et la croissance professionnelle.
• Gère la communication entre le site et l'entreprise pour assurer une prise de conscience partagée des activités, une coordination efficace et une prise de décision.
• Agit en tant que point de contact principal pour les clients, partageant des informations, identifiant et résolvant les besoins des clients, et favorisant des relations solides avec les clients.
• Soutient les initiatives d'amélioration continue dans le domaine du service sur le terrain, améliorant l'efficacité opérationnelle et la prestation de services.
• Assure la conformité aux réglementations en matière de santé, de sécurité et d'environnement et aux directives et processus établis lors des activités de service sur le terrain. Complète les activités de reporting et administratives nécessaires.

Pour réussir dans ce rôle, nous attendons de vous :

• Une bonne expérience et connaissance des pratiques et processus de service sur le terrain
• Une connaissance technique approfondie des moteurs Diesel et de la mécanique.
• Identifier, développer et soutenir les modifications apportées aux systèmes, outils et processus actuels du Field Service.
• Fournir des informations opérationnelles et du marché.
• Coordonner, planifier et prioriser les activités des projets de Field service pour assurer une livraison en temps voulu.
• Développer et maintenir des relations internes/externes continues pertinentes. Partager des informations et des connaissances avec les parties prenantes des projets.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.