Rejobs
PosiGen

Customer Experience Specialist II - Bilingual (m/w/d)

Bliv Bilingual Customer Experience Specialist II hos PosiGen i New Orleans, Louisiana. I denne rolle vil du håndtere eskalerede kundehenvendelser og sikre effektive løsninger. Du skal have stærke problemløsningsevner og være to-sproget i spansk og engelsk.
PosiGen
PosiGen
New Orleans, Louisiana, USA   På stedet   Fuldtid   USD 19–21 per hour  UTC-05:00

PosiGen

Virksomhedsoverblik

PosiGen

St. Rose, LA, USA

2011

Forretningsmodel

Vedvarende Energi

Installation af solenergisystemer og energibesparende løsninger

Salgsindtægter fra solenergiinstallationer og serviceaftaler

Lokationer & Geografi

USA, især i Louisiana, Texas, New York, New Jersey og Florida

Virksomhedskultur

Deres mission er at gøre solenergi tilgængelig for alle, især lavindkomstsamfund.

De fremmer et inkluderende og støttende arbejdsmiljø.

De tilbyder træningsprogrammer og muligheder for professionel udvikling.

Aktiviteter & Projekter

Installation af solenergisystemer i lavindkomstområder.

Udvikling af nye finansieringsmodeller for solenergi.

Fokus på at reducere energiforbruget og fremme vedvarende energikilder.

Karrieremuligheder

Typiske jobåbninger inkluderer solenergiinstallatører, salgsspecialister og ingeniører.

De tilbyder konkurrencedygtige lønninger, sundhedsforsikring og pensionsordninger.

Kontaktinformation

LinkedIn

Karrierer hos PosiGen


Sidst opdateret den 2025-04-15 | Rapporter et problem

Job Description

As a Tier 2 Customer Experience Specialist, you will serve as a key point of contact for escalated customer concerns, ensuring timely, professional, and effective resolutions. You’ll respond to inquiries related to system performance, maintenance, and lease terms, all while upholding regulatory standards and company policies.

This role requires strong problem-solving skills, a commitment to customer satisfaction, and the ability to manage complex interactions with professionalism and integrity. You'll be responsible for meeting revenue and call-related targets, maintaining accurate records, and taking ownership of dispute resolution.

Adaptability is essential, as you’ll also support administrative tasks and shift priorities as needed. Your dedication to delivering excellent service and following established procedures will directly support the success of our department.

Essential Job Functions

  • Respond to escalated customer calls with urgency and professionalism to ensure swift and effective resolution.
  • Address system performance and maintenance inquiries, providing clear and accurate information.
  • Consistently adhere to all regulatory requirements and company policies.
  • Maintain a high standard of service delivery with every customer interaction.
  • Meet or exceed established revenue goals and call performance targets.
  • Accurately log and update customer information in company systems following each interaction.
  • Take full ownership of dispute resolution, ensuring appropriate actions are taken and all relevant parties are informed.
  • Clearly explain lease terms and conditions as needed.
  • Manage difficult customer interactions with tact, honesty, and professionalism, even when met with resistance.
  • Apply sound judgment to determine the best course of action when addressing customer concerns.
  • Perform administrative tasks as needed to support the efficient operation of the department.
  • Rigorously follow all company procedures and compliance guidelines.
  • Other duties as assigned by leadership.

Qualifications & Requirements

  • High school diploma or GED required.
  • Minimum of two years of customer service experience.
  • Experience in the solar industry is strongly preferred.
  • Familiarity with Salesforce is a plus.
  • Proficiency in Google Workspace is preferred.
  • Excellent written and verbal communication skills.
  • Strong customer service skills and a proven ability to manage challenging interactions.
  • Bilingual fluency in Spanish and English is preferred and required for specific assignments.

Physical Demands

The physical requirements outlined are essential for performing the core duties of this role.

  • Primary responsibilities involve regular speaking, listening, standing, walking, using hands to handle or feel objects, and reaching with arms.
  • Occasionally, the role may require sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
  • Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.

EEO Statement

PosiGen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding, please reach out to [email protected] or [email protected] to request an accommodation.

Base Salary

$19 - $21 USD

Om rollen

30. maj 2025

Fuldtid

Virksomhed

30. maj 2025

På stedet

USD 19–21 per hour

PosiGen

posigen.com

  •  New Orleans, Louisiana, USA

Minimum of two years of customer service experience

UTC-05:00

Ansøg nu

Job udløbet?

Lad venligst PosiGen vide, at du fandt dette job på Rejobs. Dette vil hjælpe os med at vokse og få flere mennesker til at arbejde med vedvarende energi!

Hvordan du er forbundet via LinkedIn

Se forbindelser

Se dine kontakter hos PosiGenLinkedIn for at udnytte dit netværk, når du søger denne stilling.

Lignende job i nærheden af New Orleans, Louisiana, USA

Manager, Employee Relations (m/w/d)

PosiGen

Houston, Texas, USA  + 2 lokationer   Fjernarbejde   Fuldtid

Wind Field Technician

Aerones

Dallas, Texas, USA  + 4 lokationer   På stedet   Fuldtid   USD 22–30 per hour

Customer Experience Specialist

PosiGen

New Orleans, Louisiana, USA   På stedet   Fuldtid   USD 19–22 hourly

Customer Care Supervisor

PosiGen

St. Rose, USA   På stedet   Fuldtid

Customer Care Team Lead

PosiGen

St. Rose, USA   På stedet   Fuldtid   USD 22–25 hourly

Customer Care Team Lead

PosiGen

St. Rose, USA  + 1 lokation   På stedet   Fuldtid   USD 22–25 per hour

Customer Care Manager

PosiGen

New Orleans, Louisiana, USA   På stedet   Fuldtid   USD 70k–80k yearly

Director, Associate General Counsel (m/w/d)

PosiGen

Houston, Texas, USA  + 2 lokationer   Fjernarbejde   Fuldtid

Del med venner

Indsatserne er høje, og tiden til snak er forbi. Nu er det tid til handling. Hjælp en ven med at fremskynde overgangen til en bæredygtig fremtid.

Del dette job - Customer Experience Specialist II - Bilingual (m/w/d) - med dine venner, og hjælp dem med at finde en karriere, de kan være stolte af.