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Uplight

Technical Solutions Engineer

Bliv Technical Solutions Engineer hos Uplight i Boulder, Denver eller Boston. Støt software til ren energi ved at håndtere kundeproblemer, sikre kvalitet og forbedre processer. Nyd fordele som 401k match, sygeforsikring og fleksibel ferie.
Uplight
Uplight
  Fleksibel   Fuldtid   USD 60k–70k yearly  UTC-06:00 — UTC-07:00

Uplight

Company Overview

Uplight

Boulder, CO, USA

2019

Forretningsmodel

Energi og teknologi

Uplight fokuserer på at levere softwareløsninger til energiselskaber, der hjælper dem med at engagere kunder og fremme bæredygtighed. Deres platforme understøtter energiselskaber i at optimere energiforbrug og implementere vedvarende energikilder.

Uplight genererer indtægter gennem abonnementer på deres softwareløsninger samt ved at tilbyde konsulenttjenester til energiselskaber. De arbejder også med partnerskaber for at udvikle nye teknologier og løsninger inden for energisektoren.

Lokationer & Geografi

Uplight opererer primært i USA, men de har også aktiviteter i flere andre lande, hvor de samarbejder med energiselskaber for at implementere deres løsninger. De fokuserer på at udvide deres tilstedeværelse i Nordamerika og Europa.

Virksomhedskultur

Uplights mission er at hjælpe energiselskaber med at skabe en bæredygtig fremtid gennem innovative teknologier. De værdsætter samarbejde, innovation og ansvarlighed i deres arbejde.

Virksomheden fremmer et åbent og inkluderende arbejdsmiljø, hvor medarbejdere opfordres til at dele idéer og tage initiativ. De prioriterer medarbejdernes trivsel og udvikling.

Uplight tilbyder forskellige udviklingsprogrammer for deres medarbejdere, herunder træning og workshops, der fokuserer på både tekniske færdigheder og bløde færdigheder. De understøtter også medarbejdere i at forfølge videreuddannelse.

Aktiviteter & Projekter

Uplight arbejder på flere projekter, der involverer udvikling af avancerede dataanalyseteknologier for energiselskaber. De fokuserer på at forbedre kundeengagement og energieffektivitet gennem deres platforme.

Virksomheden investerer i forskning og udvikling for at skabe nye løsninger, der kan hjælpe energiselskaber med at integrere vedvarende energikilder. De arbejder også på at forbedre brugeroplevelsen af deres software.

Uplight er engageret i bæredygtighed og implementerer interne praksisser for at reducere deres eget miljøaftryk. De fremmer også bæredygtige løsninger i deres produkter og tjenester.

Karrieremuligheder

Uplight søger ofte efter softwareudviklere, dataanalytikere og projektledere. De tilbyder også stillinger inden for salg og kundesupport, der fokuserer på at hjælpe energiselskaber med at implementere deres løsninger.

Medarbejdere hos Uplight nyder godt af fleksible arbejdstider, mulighed for fjernarbejde og sundhedsforsikring. De tilbyder også medarbejderudviklingsprogrammer og en støttende arbejdskultur.

Kontaktinformation

LinkedIn

uplight.com

Karrierer hos Uplight


Sidst opdateret den 2025-03-27 | Rapporter et problem

Job Description

Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect–improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

We are seeking a Technical Solutions Engineer to join our team and help us achieve our ambitious goals for our business and the planet.

What you get to do

  • Build a deep working knowledge of our software capabilities and the business processes they support
  • Review and categorize incoming customer issues and requests for a variety of clean energy software products
  • Facilitate regular customer responses and updates
  • Work to resolve issues or help escalate them through the organization
  • Collaborate with senior Technical Solutions team members to gain an in-depth knowledge of our products and processes

What you will contribute

  • Client Management
    • Act as first point of contact for clients and provide regular, succinct updates as issues progress through to resolution
    • Adapt to changing client needs and be able to pivot quickly on new requests while maintaining a positive and solution-oriented approach
    • Identify trends that impact multiple customers, summarize those trends with data, and drive visibility for a robust solution
  • Documentation and Process Improvement
    • Create and maintain thorough documentation for issues including the investigation methodology, the resolution summary, and any open issues
    • Provide good traceability of time spent and internal/external communications
    • Leverage internal tracking systems and processes to maintain operational tracking
    • Contribute to standard operating procedures for the Technical Solutions Team
  • Quality Assurance
    • Ensure complete ownership of issues, including developing a full understanding of the issues, a clear definition of success and maintain ownership until the client is satisfied
    • Ability to step back from initial problem statements and anticipate/see the larger issues and develop an action plan to ensure the systematic issue is identified and addressed
  • Project Management
    • Actively communicate with other teams to promote client needs and defect fixes
    • Ability to maintain a calm, professional demeanor under pressure

What you bring to Uplight

  • Strong alignment and passion for the Uplight values and mission
  • 1-3 years in customer service or enterprise software support
  • Patient, communicative, team player who is detail-oriented and has outstanding interpersonal skills
  • Proven experience working with external clients to define and implement complex solutions
  • Excellent analytical and problem-solving skills, tenacity, and fortitude
  • Strong organizational skills and the ability to balance multiple short- and long-term projects of varying scopes with clients across the country
  • Vigorous written and oral communication skills
  • Comfortable in delivering complex, constructive, and diplomatic messages
  • Ability to present complex information to a variety of audiences both in person and over the phone
  • Experience maintaining a positive relationship with clients and colleagues
  • Curiosity about and commitment to technology, energy efficiency, and your potential

Bonus points

  • Experience working with SaaS and/or Jira Software
  • Exposure to and understanding of Agile and other technical project management methodologies

Don’t meet every single requirement? Studies have shown that women, marginalized genders and people of color are less likely to apply to jobs unless they meet every single qualification. At Uplight we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

What makes working at Uplight amazing

We are:

  • Proud to be over 500+ purpose-driven individuals helping to create a more sustainable planet.
  • Committed to the environment, our employees, and our communities.
  • Focused on providing cross-functional work, collaboration, and development.
  • Committed to taking our work and mission seriously and….we love to laugh!

We also provide:

  • 401k Match
  • Medical, vision, and dental insurance
  • Monthly wellness stipend
  • Peer to peer recognition program
  • Management by objectives bonus plan
  • Innovative flexible time off policy
  • Exceptionally collaborative and cool office spaces

Salary Range: $60,000 to $70,000

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Få jobvarsler

Få jobalarmer for muligheder i Boulder, Colorado, USA

Om rollen

28. august 2025

Fuldtid

Virksomhed

1. september 2025

Fleksibel

USD 60k–70k yearly

Uplight

uplight.com

  •  Boulder, Colorado, USA
  •  Denver, Colorado, USA
  •  Boston, Massachusetts, USA

1-3 years

UTC-06:00 — UTC-07:00

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