Billing & Payments Manager

Job Description

We have an exciting opportunity for a driven and experienced, Billing & Payments Manager to join our growing team, reporting directly to our Head of Revenue Assurance. In this role you'll take strategic ownership of all billing and payment activity, from issuing more than £200m in invoices each year to managing the full Direct Debit lifecycle. You'll lead a team of around 10, consisting of Billing and Payments specialists, ensuring our customers are billed accurately, payments are allocated correctly, and our processes are efficient, compliant, and future-ready.

Responsibilities

• Customer invoice oversight: Take full accountability for the accuracy and timeliness of all customer invoices, over £200m annually, across domestic, SME, and I&C segments, including management of exceptions and errors to prevent unbilled revenue.
• Non-energy charges: Analyse and deliver non-energy charges, including volume tolerance, non-commodity charges, and reconciliations, ensuring accurate pass-through charges and timely application to customer invoices.
• Key account management & strategic alignment: Collaborate with Business Account Managers to maintain the health of critical key accounts, ensuring strategic alignment, monthly reporting, and resource allocation to drive essential actions and revenue delivery.
• Billing quality: Drive high billing accuracy by monitoring and analysing data, identifying process inefficiencies, ensuring correct VAT application, reducing exposure to regulatory schemes like GSOP, and aligning billing with settlement performance.
• Back billing: Ownership of the application of back-billing and of key preventative actions that reduce eligibility across the customer base, working in alignment with other critical teams such as Industry Operations and Smart to improve processes and reporting.
• Direct Debit management: Own the full Direct Debit lifecycle, ensuring timely BACS processing, robust recovery for failed payments, maintaining healthy balance through increasing or decreasing payments, and compliance with DD Guarantee and all regulatory requirements.
• Payment allocation: Manage accurate and timely payment allocation, ensuring invoices match payments, suspense accounts are controlled, and Billing, Collections, and Allocations remain closely aligned.
• Leadership: Lead a team of 10, across Billing and Payments, overseeing daily priorities, fostering cohesion, developing talent, managing performance, and driving recruitment aligned with business and individual goals.

What you'll need to succeed

We're looking for and experienced Billing & Payments Manager, who thrives when working in a fast paced environment. With a sharp eye for process improvements and problem-solving, you'll be comfortable setting the strategy while also rolling up your sleeves when needed.

Essentials

• Experience leading billing and payment processes ideally in Energy
• Strong analytical skills and the ability to spot trends, risks, and opportunities in data.
• Knowledge of regulatory requirements in billing and payments (e.g. VAT, Direct Debit Guarantee, GSOP).
• A collaborative approach, able to build strong working relationships with Finance, Operations, and Account Management teams.
• Proven people leadership skills, with experience managing, developing, and motivating a team.
• A continuous improvement mindset, you're always looking for smarter, more efficient ways of working.

Above all, you'll be motivated by creating processes customers can trust, and helping Good Energy deliver on its mission for a greener future.

Benefits you can rely on

• Great allowances for hybrid working:
  🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
  🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
• 📖 £500 annual development allowance: to spend on your chosen development area, whether that's in your current role, or future roles.
• 🎁 15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
• 🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.
• 💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

Our Commitment

We're a Committed Member of Inclusive Employers and value people's differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.

Where are we?

Our office is based in Chippenham, Wiltshire and is conveniently located near the train station, providing green travel options for travel, as well as fast connections to Bristol, Bath, Swindon and London. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges.

We promote work-life balance and flexibility through hybrid working, which combines both remote and office work. It provides our people with the opportunity to tailor their work schedules to suit their individual needs and preferences while maintaining productivity and engagement.