Property Services Manager - 9 Month Fixed Term Contract

Job Description

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. We're hiring world-changers. From Zero Carbon Living Advisors to Product Managers, every role we're hiring plays their own part in our mission; our role is to find those people and bring them on our Zero Carbon journey.

This role in a nutshell

As a Property Services Manager, you are the lynchpin for the operational delivery of property services at OVO. You will ensure our workplaces are safe, functional, and efficient by expertly managing our network of third-party facilities management providers. This role is a hands-on blend of strategic oversight and daily operational excellence, where you will directly impact the well-being and productivity of our people.

You will be the operational lead, ensuring that all services, from routine maintenance to building security, are delivered on time, to a high standard, and in full compliance with regulations. You will thrive on problem-solving, proactively managing service requests, and building strong, collaborative relationships with contractors and internal teams alike.

Your key outcomes will be

• Operational Leadership: Serve as the main point of contact for multiple facilities management services, working closely with contractors and internal teams to meet the daily needs of our sites.
• Contractor Partnership: Partner with the Property Manager (Compliance and Governance) to support tendering, onboarding, and mobilising new contractors and services.
• Service & Systems Management: Own the end-to-end management of service requests, planned maintenance, and reactive work. You will use CAFM systems to schedule, track, and report on all activities, ensuring data is accurate and complete.
• Issue Resolution & Compliance: Actively monitor service delivery, escalating and resolving issues promptly and professionally. You will track resolutions and ensure clear accountability between third-party providers and internal teams.
• Building Security Oversight: Manage our building security providers, guaranteeing high standards for access control, incident response, and overall site safety.
• Quality Assurance: Conduct regular site walkthroughs to verify service delivery against expectations, ensuring high levels of quality and responsiveness.
• Health & Safety: Maintain up-to-date compliance and service records to support internal audits. You will also coordinate documentation and on-site readiness with suppliers for health and safety reviews.

You'll be a successful Property Services Manager here at OVO if you...

• Have a proven track record in workplace or property service delivery, third-party supplier coordination, or facilities operations.
• Are a confident problem-solver with strong experience in managing third-party providers across a variety of service types.
• Communicate with clarity and confidence, whether you're speaking with contractors, building users, or senior stakeholders.
• Are meticulously organized and detail-oriented, with a practical understanding of facilities management delivery. You can effectively prioritise and manage competing demands with a calm, can-do attitude.
• Are proficient in using CAFM systems to schedule, track, and report on work, with a commitment to data accuracy.
• Are proactive and take full ownership of issues, seeing them through to a successful resolution.

Let's talk about what's in it for you

We'll pay you between ??35,000 and ??41,000, depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO...and there's flex pay. We'll give you 9% Flex Pay on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here's a taster of what's on offer:

For starters, you'll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home
Get up to ??400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!

If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.