Customer Support Intern; July - December Co-Op

Job Description

Enel North America is a proven renewables leader delivering clean, flexible and sustainable energy solutions.

As part of the Enel Group, we develop, build, own and operate renewable power plants and demand response solutions, with over 11 gigawatts (GW) of installed wind and solar capacity, over 1 GW of energy storage and nearly 5 GW of demand response in the US and Canada.

For nearly 25 years, we've reliably powered modern life and driven climate action with our people, partners and communities by putting sustainability at the center of everything we do. Enel is a top-five industry leader for clean power capacity in the US, demand response in North America and utility-scale battery storage in Texas.

We are a smart and passionate team working together to build the Enel North America that we want for the long-term - one that is founded on strong financial, social and environmental values. Being on our team means being part of lasting progress to create a thriving and more sustainable world for our climate and communities. It means valuing safety, trust, innovation, proactivity, flexibility and respect in all we do. Our vision is ambitious, and we'll get there together.

The Opportunity

Enel X has a need for a Customer Support Intern to join our talented and energetic Global Support team. In this role, you will participate in the team's mission to deliver easy, enjoyable, and effective customer experiences to our growing commercial and industrial customers. You are the internal voice of the customer and will help to solve challenging customer issues in a dynamic, collaborative team environment.

The ideal candidate has demonstrated interpersonal and communication skills and is eager to learn about the energy and software industries. Successful candidates are technically savvy and apply creative problem-solving to a variety of challenges. This role offers the opportunity to learn about Enel X's demand response programs and core operational processes and develop business acumen.

What You'll Do at Enel North America

• Respond to and escalate inbound customer requests through standard phone and email channels
• Navigate internal resources, systems, and policies to assist customers with software and demand response questions and issues
• Provide customers with supporting information about demand response, energy reduction procedures, and payment information in real time
• Establish productive, professional working relationships with internal departments
• Identify and detect opportunities and problem areas that impact the overall customer experience, and propose recommendations to fix them

Who You Are & What You've Accomplished

• Students actively enrolled in an accredited college or university
• Experience with SalesForce.com or CRM systems
• Problem-solving and time-management skills
• Prior experience in customer service, preferred
• Prior experience within and/or passion for the clean tech sector, preferred

Diversity, Equity & Inclusion

Enel North America is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Enel North America has facilities. Enel North America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law. Accessibility - If you require accessibility assistance applying for open positions please contact [email protected].

What Enel North America Offers You

The pay range for this position is $22.00/hr. The base pay actually offered will be based on several factors, including job-related knowledge, skills, work experience, education, and internal equity. At Enel, base pay is one part of your total compensation package. Please see below for additional information on Enel North America rewards.

• Enel North America offers its regular full-time employees affordable, quality healthcare for you and your family, life insurance and disability benefits to provide security, and retirement benefits to help you plan for your financial future. In addition, we offer an array of other benefits such as flexible spending accounts, tuition reimbursement and professional development allowance.
• Benefits are effective as of day one!
• Some additional perks to working with Enel North America include:
• 401k with match fully vested as of day one. Enel-NA matches 100% of the first 4% that you contribute up to set IRS limits.
• Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time. Proration may apply during first year of employment.
• Paid leave programs
• The opportunity to grow and develop your career with the support and mentorship of senior leaders.
• The opportunity to work for one of the world's most recognizable and respected brands in the energy industry that believes by working together we can create a new energy era in which the world can become more sustainable.

An employee's eligibility for these benefits shall be subject to the governing documents for such plans and programs and/or company policy. The benefits described above may be modified or eliminated with or without notice in accordance with the governing documents and applicable law.

Enel North America is committed to providing a fair and transparent hiring process for all job seekers. We will never ask you to pay money or provide sensitive information, such as your social security number or bank account number, as part of the application process. We only hire through our official channels, which include our website and LinkedIn page. If you receive a job offer that did not come through one of those channels, it is likely a scam, and we suggest reporting it to the authorities.