Senior Application Specialist - CRM

Job Description

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.

At AGL, we're reimagining how homes and businesses experience energy. As we transition towards a more sustainable future, our Customer Markets Technology team plays a critical role in delivering reliable, scalable, and innovative digital platforms.

We're looking for a Senior Application Engineer (SAP CRM) to join our Applications - Design team, where you'll partner with business and technology leaders to shape and deliver high-quality solutions across our customer platforms.

This is a 2-year Max Term role ending June 2028

In this role, you'll provide deep technical and functional expertise across SAP CRM and related utility systems, driving solution design, architecture, and delivery excellence.

You'll work closely with stakeholders to ensure systems are optimised, scalable, and aligned to evolving business needs, while contributing to continuous improvement across platforms, processes, and ways of working.

What you'll be doing

• Provide architecture and solution design guidance across SAP CRM and integrated platforms (Billing, Metering, Finance)
• Partner with business and delivery teams to design and implement scalable solutions aligned to customer and operational needs
• Conduct FIT-GAP analysis, impact assessments, and architecture reviews to support decision-making
• Lead proof of concepts (POCs) and contribute to innovation and emerging technology adoption
• Support incident resolution, root cause analysis, and technical problem solving across platforms
• Collaborate with internal teams and external vendors (e.g., Appian, Kaluza, Salesforce) to ensure aligned, end-to-end solutions
• Mentor junior engineers and contribute to uplifting team capability

What we're looking for

• Strong expertise in SAP CRM and IS-U modules within the Utilities domain
• Proven experience delivering end-to-end utility projects (multiple lifecycles)
• Ability to lead workshops, stakeholder discussions, and solution shaping
• Deep understanding of utilities CRM processes (move-in/move-out, customer engagement, billing flows)
• Strong problem-solving and solution design capability with a techno-functional mindset
• Experience working across integrated systems and complex enterprise environments
• Exposure to HANA, SQL, and modern solution delivery practices (Agile preferred)

Why AGL?

At AGL, we offer a wide range of benefits including:

• Flexible working: AGL offers a range of flexible working options including hybrid working and/or flexible hours.
• Staff discounts: Discounted energy, telco and solar plans: Available for employees, family and friends.
• Wellbeing Programs: Partnerships with Medibank and Fitness Passport and on-site health appointments (massage, skin checks etc.).
• AGL Shares: Up to $1000 as part of annual Share Reward plan and salary sacrifice up to $5000 of shares.

Benefits may change over time and vary based on role type and location.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.