Resource Coordinator (m/w/d)

Job Description

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

Training Locations

Residency Requirements

Travel time from your primary residence to your assigned headquarters must be 30 minutes or less under normal driving conditions.Are you energized by fast-paced environments and real-time problem solving? As a Resource Coordinator, you'll be at the center of operations-dispatching crews, coordinating emergency response, and supporting outage restoration efforts that keep our communities powered and safe. This role is essential to delivering reliable service when it matters most.

Job Summary

In a 24/7 shift environment, schedules, routes and supports resources that respond to electric and gas utility service requests. Dispatches resources that respond during outage restoration and a wide variety of emergency situations.

What you will do

• Dispatches resources using computer aided dispatch applications
• Communicates with field personnel via company radio, telephone, or other devices
• Uses outage management system and electronic mapping systems for efficient outage restoration
• Completes appropriate forms and reports
• Initiates call out of responders, provides responders with critical information, and contacts management and emergency personnel if appropriate
• All other duties as assigned

Education Requirements

• Associate Degree 2 year technical degree Required

Preferred Experience

• Experience in a co-op or intern program

Other Requirements

• DDC guidelines include a 30-minute response time from the employee's residence to the DDC.
• This position is subject to DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations (Part 199).

Knowledge, Skills, and Abilities

• Some exposure or experience in utility operations and/or dispatching operations preferred
• Ability to use geographic information systems and schematic diagrams preferred.
• Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, Outage Management System, Computer Aided Dispatch and Automated Callout System) preferred
• Ability to work effectively in a collaborative and inclusive work environment.
• Ability to work rotating shifts, including nights, weekends, and holidays
• Limited off hour availability required
• Some overnight travel required in emergency situations
• Demonstrated effective interpersonal, verbal, and written communication skills
• Must be available for twenty-four hour callout.
• Attention to Detail: Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system or records.
• Commitment to Task: Able to take responsibility for actions and outcomes and persist despite obstacles; be available around the clock in case of emergency; give long hours to the job; demonstrate dependability in difficult circumstances and show a sense of urgency about getting results.
• Customer Focus: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
• Decision Making and Problem Solving: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.
• Policies, Process, & Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situation; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.
• Team Work: Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Pay Range

$74,942.40 - $93,683.20Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.

It's not just what we do; it's how we do it.

Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold

Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.

All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable.

Disclaimer:

The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Applicants in need of a reasonable accommodation for any part of the hiring process, please email [email protected].