Berater für Geschäftsprozessanalyse (m/w/d)

Join the Clean Energy Revolution

Become a Business Operations Analysis Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll analyze payment processing issues, identify trends and insights, and partner with stakeholders to troubleshoot and resolve challenges. You'll also help advance SCE's payment technology roadmap, supporting solutions that simplify the customer payment experience, reduce friction, and contribute to a consistent and reliable revenue stream for both customers and SCE.

Incident Management Team Expected Participation: Employees are expected to support emergency response and/or business continuity efforts, including readiness to serve on an Incident Management Team (IMT) when needed. Employees will participate in an on-call rotation (approximately every four to six weeks), to support IMT activations during emergency events. IMT assignments may differ from an individual's regular responsibilities.

As a Business Operations Analysis Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Improves the delivery of analytical support to an Operating Unit and/or the enterprise, enhancing the collection, analysis and reporting of data, which enables successful completion of key business operations projects.
• Provides advice to stakeholders, presenting analytical findings and making recommendations as to their impact on business operations.
• Identifies and improves operational processes and procedures, from maintenance to development of reporting dashboards, to streamline business practice and improve efficiency.
• Collects and analyzes data in order to present findings and make recommendations.
• Develops models to help inform decision-making on emerging technology investments.
• Improves the development of business plan scenarios to evaluate different priorities and potential options to achieving the operating unit and/or enterprise objectives.
• Verifies that established processes are aligned with relevant rules, principles, laws, and industry standards with the goal to safeguard assets, minimize errors, and ensure operational activities are performed to mitigate risk.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Seven or more years of experience in business operations analysis.

Preferred Qualifications

• Bachelor's degree or higher in business, data, economics, or related field of study.
• Experience retrieving data using BoBj Reporting or SaaS tools.
• Experience with implementing and testing SAP solutions, including influencing implementation of objectives, processes, and projects.
• Knowledge and/or experience with payment functionality, NACHA compliance and system performance.
• Experience with creating a project plan / customer journey roadmap.

Additional Information

• This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.