Sales Support Analyst

The Sales Support Analyst plays a pivotal role in our fast-paced environment, ensuring the seamless execution of our sales and retail energy service deliverables. As an integral member of the team, the Sales Support Analyst is tasked with managing workflows, liaising with sales team and external brokers, coordinating with pricing and operations, and maintaining data integrity.

What you'll do

• Manage workflows: Oversee time-sensitive processes to ensure accuracy and deadlines are consistently met.
• Credit Checks: Conduct thorough due diligence on high-value customers to assess risk and ensure compliance.
• Contract Creation: Prepare detailed and accurate contracts, ensuring all components are correct and aligned with internal requirements, with a clear understanding of how contracts flow into Operations.
• Contract Booking: Coordinate with Operations to properly book contracts and ensure smooth execution.
• Broker Confirmation: Work closely with brokers to confirm deal details and ensure alignment across all parties.
• Closed Deal Logging: Accurately log completed deals and manage all post-contract activities.
• Complex Billing Sales Support: Take ownership of complex billing scenarios, including audits, issue resolution, and ensuring accuracy in invoicing and post-contract financial processes.
• Post-Contract Management: Oversee activities after deal closure, ensuring all contractual and operational obligations are fulfilled.
• Broker & Customer Coordination: Partner with brokers to ensure timely customer payments and proactively address any billing or account issues.
• Operational Follow-Ups: Act as a liaison with Operations to ensure broker and customer requests are handled efficiently and with high-quality service.
• Team Support: Provide backup and support to other Sales Support team members when they are out of office (OOO).
• Maintain data accuracy: Import and manage data with precision to protect client and deal integrity.
• Keep reports current: Maintain accurate internal reporting for clear visibility across teams.
• Provide cross-functional support: Step in where needed to assist with pricing, contract generation, and booking.

What you bring

• Bachelor's Degree or four-year degree from an accredited college or university required
• Demonstrated energy analyst and analytical experience
• Demonstrated knowledge of energy markets and related subject matter
• 2 -4 years analyst experience in a ERCOT and PJM retail energy advisory and/or brokerage business environment
• Must be proficient in Microsoft Office Suite (Excel & Word) & Google Cloud based products
• Attention to detail a must
• Excellent time management skills and ability to balance multiple tasks
• Ability to self-start within the atmosphere of a fast-paced team-oriented environment

Additional Information/Conditions

• Must be eligible to work for any U.S. employer without the need for sponsorship now or in the future
• Must be available to travel on occasion with the need for some overnight trips
• Must be willing and able to comply with all ethics and safety policies
• Ability to meet highest attendance requirements
• Ability to handle multiple assignments on a timely basis with a high degree of accuracy
• Proficient computer user of standard office tools

Taking care of you today

• Continuing Education Opportunities
• Flexible PTO
• Medical, Dental and Vision plans with competitive employer contributions
• Pre-Tax commuter benefits
• $1500/year non profit donation matching program through Millie
• Home Office Stipend

Protecting your future for you and your family

• 401K contribution match up to 4%
• Company-paid parental leave
• Company Paid Life Insurance
• Stock Option Loan Program