Key Account Manager (m/w/d)

Job Description

Join Our Team as Key Account Manager for South Europe and South Africa at Wind1000, a FairWind Group Company.

We are seeking an experienced Key Account Manager to be responsible for obtaining and maintaining long-term relationships with the key customers within the SE&A market. To contribute to health business development and achieving annual goals.

Job Position: Key Account Manager SE&A

Reports to: Head of Sales SESA

Location: Santiago de Compostela, Galicia, Spain

Responsibilities

• Develop and maintain solid, long-term trusting relationships with Key Clients (OEM).
• Identify, develop and expand new business by proposing customized solutions that meet Client’s objectives.
• Keep abreast of industry and market trends and best practices, performing proper research and competitive analysis.
• Maintain effective frame agreement, bids and guide the tender specialist team as an owner of Sales process within Onshore projects during the quotation phase according to the market/customer needs.
• Complex price negotiations and quoting, including all project scopes with a contribution from the supporting business units (Cranes, Warehouse & Logistics, Service, Onshore etc).
• Turnover and Contribution Margin delivered across regions executing the specific OEM projects.
• Exhibited growth in scope per sold project.
• Capacity utilization factors increased or maintained on high level.
• Cash flow management.
• Positive / improved client satisfaction survey outcome.
• Quality and safety rates management (LTI, snagging list, etc).
• Provide primary Client interface, research on Client needs and requirements, address and effectively resolve complaints.
• Meeting all necessary deadlines, formal requirements (signatures etc) and documentation submission.
• Maintain close and effective communication and collaboration with Head of Regions, Head of Cranes, Head of Service, Head of Onshore, Engineering & Quality, Head of Operations, and other internal FairWind Group Departments to ensure proper information flow. Seek synergies between all departments and identify new possible opportunities.
• Measure and track key account metrics (including OEM financial condition/results monitoring) for internal and external stakeholders on a regular basis.
• Run 12-, 24- and 36-months Business Forecasts.
• Make a budget as well as active regular control of OEM Turnover and Contribution Margin on sold projects, allow of verification of all used assumptions in real time.
• Collect performance figures from finished projects (hours, equipment, tools, scope, lodging, project needs etc) to compile reports as input for further pricing.
• Monitor, follow-up and highlight internally on performance of OEM ongoing projects to secure highest customer service and Client’s satisfaction.
• Active sales and represent in relevant Wind Industry events.

Skills / Qualifications

• Strong communication and interpersonal skills.
• Strong negotiation skills and contractual understanding.
• Customer service skills and mindset.
• Education in Business Administration, Finance, Sales or Engineering.
• Strong commercial Wind industry network and contacts database.
• Commercial project management skills.
• Proficient in Outlook, especially PowerPoint and Excel and other relevant software.
• Native or C1 level for Spanish and English is a must.