Service Technician

Job Description

The Service Technician is a hands-on position responsible for completing service inquiries for pre-existing customers. Responsibilities include diagnosing and resolving warranty and service issues; troubleshooting, repairing and replacing system components (including occasional minor roofing repairs as needed); and connecting monitoring systems networks. The Service technician also attends witness tests as assigned by management. This role is eligible to earn qualifying hours towards the MN Journeyworker Electrician License requirements (subject to the terms of the apprenticeship program).

Responsibilities & Essential Functions

• Assess and document warranty and service issues on existing installations and job sites.
• Install, replace, and repair damaged components to restore system functionality.
• Complete minor roof repairs as needed.
• Communicate with clients, supervisors, and other applicable stakeholders regarding service status.
• Use power tools, ladders, digging equipment, testing instruments, and other tools while adhering to safety plans and guidelines.
• Connect energy monitoring to cellular and local networks as assigned.
• Efficiently troubleshoot and resolve issues on job sites, and escalate to applicable teams.
• Use Google Suite, NetSuite, and other software to quickly and efficiently create and respond to company communications.
• Accurately and thoroughly document identified issues, attempted resolutions, and completed resolutions.
• Attend witness tests as assigned by management.
• Adhere to and enforce Site Safety Plans to ensure crew and own safety.

Other Duties

• Other duties and tasks as assigned by management.

Skills/Qualifications

• 1+ years of rooftop, electrical, or construction experience (required).
• 1+ years of solar experience (highly preferred).
• Experience working with hand tools, power tools, and testing instruments (preferred).
• Read and interpret technical drawings, plans, and/or instructions (preferred).
• Proficient in Google Suites/Google Workspace (Slides, Sheets, Calendar, Forms, Docs, Gmail) or related software.
• Strong communication, problem-solving, and organization skills.
• Thrives in a team environment.
• Positive and professional demeanor.
• Ability to work independently with minimal supervision.
• Valid driver’s license, clean driving record, and reliable transportation.
• Must complete and clear an MVR (motor vehicle report) background screen and be able to successfully drive a company vehicle and/or trailer for work related purposes.
• Must complete, acquire, and maintain DOT Medical certification.

Physical Requirements

• Comfortable working extended hours in extreme environments/climate (cold, heat, wind, etc) (frequent).
• Regularly encounter pitched roofs, at heights (with proper safety gear).
• Prolonged periods of walking, standing, and lifting (frequent).
• Must be able to lift, push, and pull up to 50-75 lbs. at a time (frequent).
• Must be able to transport and drive for short and long distances for work related events/job sites and be able to travel with crew for occasional overnight, or multiple night, trips within our service area (including but not limited to: MN, WI, IA, SD, ND, NE).

Compensation & Benefits

• This is a full-time non-exempt (over time eligible) position with an expected pay rate of $22.00 ??? 24.00 hourly (Depending on Qualifications and Experience).
• PTO accrual per hour will be .03847, up to 80 hours annually (120 hours annually after year 1).
• 6 paid holidays + 1 floating holiday.
• Dental + vision insurance (free for individuals).
• Health insurance (free individual option).
• 401K with company match (eligible after 90 days, age 21+).
• Discretionary Profit Sharing Bonus based on company performance.
• Free employee assistance plan.
• Company-provided training and Continuing Education.
• Much more!

Equal Employment Opportunity Statement (EEO)

All Energy Solar is an equal employment opportunity (EEO) to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location that we facilitate. All Energy Solar is a proud promoter of employment opportunities to our Military and Veterans.