Technical Customer Support Engineer I (m/w/d)

Job Description

We are seeking a Technical Customer Support Engineer who is passionate about helping customers, solving problems, and improving user experiences. You’ll be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services.

Responsibilities & Skills

You should:

• Problem solver, Independent worker, logical and critical thinker.
• Highly adaptable to a new working environment.
• Ability in Learning new skills and applying them for efficient customer issue resolutions.
• Ability to work in 24/7 rotational shifts.
• Client oriented thinking, ensuring high customer satisfaction indices.
• Collaboration with cross-functional teams.
• Ability to explain technical concepts to non-technical individuals.

Required Skills:

• Excellent communication and interpersonal skills.
• Bachelor’s degree or equivalent experience.
• 0 to 1 year in a Technical support role in SaaS enterprise products.
• Strong Knowledge in SQL for querying databases.
• Strong Knowledge in Microsoft Excel.
• Strong Analytical skills.
• Basic Knowledge of REST APIs, Postman, Kibana, Grafana.
• Experience with ticketing systems like JIRA. Incident management, Escalations and SLAs.
• Basic Knowledge on cloud technologies.
• Having a background in the clean energy domain is an added advantage.

Qualifications

• Bachelor's in Engineering, or a related field.

Why Join Uplight in Leading the Fight Against Climate Change?

At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:

• Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.
• Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.
• Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.
• Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.
• Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.