Power Markets Associate, Customer Success (m/w/d)

Job Description

We are currently looking for a self-driven (Senior) Power Markets Associate to join the Customer Success team in Oxford, to play a key role in the expansion of Origin, Aurora’s power markets forecasting software. The successful candidate will combine deep knowledge of Western European power markets, with keen analytical ability and a flair for client-facing interactions. They will be comfortable operating in a highly cross-functional role, and be able to seamlessly navigate the complexities of power markets forecasting, and communicate insights to clients across the energy sector.

Key Responsibilities

• Support leading developers, utilities and funds to integrate Origin, Aurora’s power markets forecasting software, into their strategic investment decisions;
• Work closely with clients to train them on how to use Origin, guide them to create bespoke market scenarios, and support them to interpret results and derive valuable insights that inform their decision-making processes;
• Work closely with the Origin product team to inform the product development roadmap, by conveying feature requests, product use cases and other client feedback;
• Collaborate with the commercial team to spearhead strategies to engage with users and drive product adoption and satisfaction.

What we are looking for

Required attributes:

• At least 3 years of experience in an analytical role in the consulting, tech, energy, or financial services sectors, or another such knowledge-driven sector;
• Keen interest in the energy transition with a sound understanding of Western European power markets;
• Analytically proficient, with ability to derive insights from complex quantitative data;
• Excellent communication skills, with a flair for client-facing interactions, and ability to explain complex topics to both technically and non-technically minded parties;
• Competent stakeholder management skills, with experience working in cross-functional roles to drive complex initiatives;
• Self-starter with creative problem-solving approach.

Desirable attributes:

• Leadership experience, and experience in leading and delivering time-critical projects;
• Power markets modelling experience;
• Well-versed in SaaS products and processes, including the software user journey.