IT Help Desk Technician II

Kairos Power is a new nuclear energy technology and engineering company whose mission is to enable the world’s transition to clean energy, with the ultimate goal to dramatically improve people’s quality of life while protecting the environment. This goal will be accomplished through the commercialization of the fluoride-salt-cooled, high-temperature reactor (FHR) that can be deployed with robust safety, affordable costs, and flexible operation to accommodate the expansion of variable renewables.

We are searching for a full-time, on-site IT Help Desk Technician II to be responsible and accountable for the smooth running of our end-user devices and core applications, primarily for users located in the Kairos Power Alameda, CA site. You will champion the support, implementation, and maintenance of end-user needs. The ideal candidate will have previous IT support experience in an engineering company subject to federal regulations.

Responsibilities

• Be the first point of contact to respond to IT support queries via chat, email, phone, walk-up, or ticketing system
• Diagnose system errors and other issues
• Resolve problems with networking, end-user hardware, conference room equipment, and common business applications
• Locally or remotely install or reconfigure hardware and software to fix issues
• Escalate support and security matters to internal team members and/or external partners as necessary
• Build and configure end-user devices (laptops, desktops, mobile devices) and desk setups (peripherals, networking)
• Follow up with customers to ensure full resolution of issues
• Write, edit, and revise documentation for new and updated software or hardware to build out end-user self-service FAQs
• Coordinate end-user hardware needing repair to depot facilities
• Perform new hire orientation and workstation setup as well as other end-user training
• Actively seek opportunities to automate, script, or otherwise optimize support activities

Qualifications

• 5+ years recent work experience as first line, on-site support on a ticket-driven internal IT organization
• Bachelor’s Degree in Computer Science or similar field; or an equivalent combination of education, professional certifications, and work experience is preferred
• Proficient knowledge of computer hardware and software applications / SaaS platforms
• Hands-on experience with network concepts (DNS, DHCP, VLAN, IPv4) and administration (switches, WAPs)
• Working support knowledge of:
  • Desktop OS: Windows 10/11, macOS 13.x/14.x
  • Mobile OS: iOS, Android
  • Productivity Software: Zoom, Microsoft 365, Slack
  • End-User Hardware: Laptops, Desktops, Cellular Devices and Networks, MFPs
  • Conference Room Equipment
  • (Entra) Active Directory
  • Anti-virus / anti-malware platforms
• Excellent communication and documentation skills
• Resourceful / Problem solver
• Positive, enthusiastic, service-oriented attitude
• Working knowledge of modern information security controls
• Working support knowledge of Unified Endpoint Management systems, Zoom, CrowdStrike, and incident response procedures
• Ability to be on-call for after-hours support on a rotating basis
• Prior work experience in a highly-regulated industry, especially within the government community preferred
• Prior work experience for an engineering or industrial/manufacturing company preferred
• Prior work experience in a fast-paced, high-growth startup preferred
• Ability to work with highly collaborative team
• Ability to solve problems quickly and efficiently
• Prioritizes and ensures safety of one self and others
• Ability to proactively collect, manage and transfer knowledge
• Ability to seek different and novel ways to create efficiencies when working on problems, challenges and issues

Physical Conditions

• Remaining in a stationary position, often standing, or sitting for prolonged periods
• Moving about to accomplish tasks or moving from one worksite to another
• Adjusting, moving, transporting, installing, positioning, or removing objects up to 25 pounds in all directions
• Communicating with others to exchange information

Environmental Conditions

• General office environment
• Accessing the accuracy, neatness and thoroughness of the work assigned
• High-concentration, demanding and fast-paced

Safety and PPE

• Reading and interpreting hazardous warning signs
• Reporting issues with equipment or unsafe conditions

Additional Requirements

• Requires occasional overtime
• Requires occasional schedule flexibility

The hourly range for this position is $36 to $39 for employees working onsite at our Alameda, CA headquarters. The range provided in this job posting represents the typical range or starting rate of candidates hired in California. Factors that may be used to determine your actual salary may include your education, experience, knowledge, skills, abilities, the market data for your work location, and a comparison to other employees already in the role.

We know that we have some of the most talented and dedicated employees, and we believe in rewarding them accordingly. If you work here, full-time employees (excludes interns) expect to have access to the benefits below:

• Competitive compensation packages
• Medical, dental and vision benefits for employees and their dependents
• Paid Vacation
• 401(k) and pre-tax health insurance, dependent care, and commuter benefits (FSA)

Kairos Power is committed to building a diverse workforce that reflects the communities where we do business. Kairos Power is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We actively welcome people of different experiences, abilities, and perspectives.

Kairos Power participates in E-Verify.

Note: You are applying for a position that is located in a facility that handles information that is subject to export control restrictions by the Department of Energy under 10 CFR Part 810. To work in this facility, you need to be authorized by the Department of Energy to access Part 810-controlled information. Foreign nationals who are citizens of countries that are not on the Department of Energy’s general authorization list (link below) are not permitted to work in our facility unless the Department of Energy issues an export control license to the company to permit that individual to have access to Part 810-controlled information. The following questions are intended to determine the licensing requirements that may apply. link