Business Analyst

Job Description

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role

Are you a dynamic and results-driven professional ready to make an impact? At AGL, we are dedicated to delivering a superior customer experience by leveraging cutting-edge technology and data-driven solutions. As a Business Analyst, you will play a pivotal role in our Value Stream delivery team, driving the end-to-end planning, prioritization, and development of our Customer Engagement Engine (CEE).

Working closely with stakeholders across the business, you will streamline processes, lead initiatives, and ensure seamless customer interactions that improve both commercial and customer outcomes. This is your chance to contribute to our customer-centric mission and lead meaningful conversations with our customers at scale.

What you will be doing

• Engage with stakeholders, campaign owners, and delivery squads to implement customer communication changes efficiently and effectively.
• Facilitate workshops and discussions to define objectives, elicit requirements, and identify impacts of initiatives.
• Manage the end-to-end analysis and shaping of campaigns, ensuring process integrity across systems and business units.
• Collaborate with cross-functional teams to deliver minimum viable products that balance functionality, user experience, and architecture.
• Act as the scrum master, leading team rituals such as stand-ups, retrospectives, and kick-offs to ensure smooth project delivery.
• Identify and mitigate risks, manage dependencies, and maintain high-quality lean documentation for all delivered functionality.

What we would like to see you bring

• Minimum 2 years in a similar role, working in a delivery-focused environment alongside Product Owners, Delivery Leads, Developers, and Testers.
• Strong ability to analyze complex requirements and translate technical capabilities into business language for non-technical stakeholders.
• Exceptional interpersonal and presentation skills, with the ability to influence and collaborate effectively across teams.
• Proven ability to manage multiple projects and priorities while maintaining high attention to detail.
• Familiarity with PEGA, Adobe, or similar platforms; utilities and marketing delivery experience is highly desirable.

At AGL, we offer a wide range of benefits including

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL’s share purchase plan and insurance deals.

Benefits may change over time and vary based on role type and location.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.