Project Manager, Operational Excellence

Job Description

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp!

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world.

What we’re looking for

​​This role will be responsible for the successful implementation of a wide range of complexity projects within our Customer Experience & Operations organization. Additionally, the position will support initiatives in adjacent organizations, such as Marketing, Finance and Community Solar Sales. These projects will be focused on improving internal operations to continuously enable the organization to deliver an industry leading customer experience.

​Project Managers also play a critical supportive role in partnering with our product teams. They do so by understanding the needs of the department, being able to speak to competing priorities, and advocating for an optimal customer experience directly to our product managers. In this capacity, they will enable the department to better leverage technology to scale the business.

You will be hybrid out of our Lawrence office and this role will report to the Manager of Operations Enablement.

What you’ll do

• Conducting current-state assessments of business processes to identify improvement opportunities. Based on the assessments, be able to create project plans to address identified improvement opportunities.
• Managing multiple projects concurrently, successfully kicking off, managing, and ultimately implementing process improvement initiatives.
• Actively employing project management skills related to overall project tracking, deliverables management, action item tracking, meeting minutes, team communications, and presentations.
• Successfully managing and influencing stakeholders throughout a project.
• Working with leadership across Nexamp to identify opportunities for process improvement and leverage data to prioritize the identified opportunities; integrating and interpreting data from diverse sources to drive decision-making and provide recommendations to leadership.
• Communicating effectively – both verbally and in writing – across the organization.
• Addressing ad hoc issues impacting billing operations or the customer experience with speed and urgency, working with internal teams to drive positive outcomes.
• Acting as a liaison between the Customer Experience department and product teams; identifying key problems to solve with technology, advocating for team priorities, and supporting change-management of new product rollouts.

What you’ll bring

• ​​2+ years of professional experience, ideally in an operations or process improvement role.
• ​Superior, communication, organizational, and interpersonal skills.
• ​Demonstrated ability to direct, influence and coach team members to achieve program outcomes.
• ​A patient, customer-centric and proactive mindset.
• ​Ability to develop and maintain effective relationships with team members at all levels in the business, and be able to leverage those relationships to drive change in the organization.
• ​Ability to support other team members in an effective and constructive manner.
• ​Time management skills with experience in working to tight project deadlines.
• ​Ability to understand user requirements and desired business outcomes.
• ​Ability to utilize quantitative and qualitative data to interpret reports.
• ​Expertise in the use of Microsoft Applications – specifically Excel, Word and PowerPoint.
• ​Strong problem-solving skills and an ability to work independently and within a team.
• ​Passion for identifying roadblocks and inefficiencies and putting process improvement opportunities into action.
• ​Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
• ​Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.
• ​Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
• ​Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
• ​Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
• ​Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.

If you don’t meet 100% of the above qualifications, but see yourself contributing, please submit an application. We encourage people from minority or marginalized groups to apply.

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We believe a diverse team brings different perspectives and experiences, thus benefiting our work. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You’ll love working here because

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, cell phone reimbursement; as well as a hybrid work environment. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes.