CRM Development Engineer

Job Description

At PosiGen, we’re proud to offer innovative products that meet the needs and wants of our customers. To help scale the business and continue to grow our product offerings, we are searching for an experienced CRM engineer who would be part of the development team responsible for the entire enterprise platform from Customer acquisition to Service. As an ideal candidate, you will have a keen eye for building out Enterprise-grade software with an innovative mindset. You’re a highly-skilled technology analyst with a proven ability to strategize the full lifecycle of product production - from conception through release. You may already be a confident leader with experience guiding cross-functional teams in successfully creating scalable platforms and applications that improve consumer experience and enable PosiGen’s growth.

Essential Job Functions

• Analyze complex business problems and implement solutions on the CRM platform.
• Interact with business analysts and product managers, and act as a solution lead to understand the business needs and implement the right solution.
• Work within an autonomous scrum team and be involved in developing and testing applications.
• Participate in the design and implementation of scalable solutions.
• Design, develop, re-factor, and enhance Salesforce.com applications.
• Collaboratively work with architects, engineers, and vendors to realize the total product vision as a comprehensive world-class solution.
• Proactively and continuously evaluate and address system performance, stability, scalability, and extensibility issues.
• Take on areas of technical ownership within the overall solution, and be the go-to person for technical guidance, design, code reviews, and problem-solving.
• Document system and application architectures.
• Work with adjacent teams to integrate new services with other platform web services.
• Partner with operations staff to develop testing and monitoring strategies and resolve defects and customer-reported issues.
• Write and maintain automated test scripts, as appropriate.
• Create and follow processes and procedures to ensure maintainable application development, including source code management, automated build processes, and appropriate documentation.

Responsibilities

• Fluent in all areas of the tech stacks and aware of the latest technologies & trends
• Understands their commitments’ impact on outcomes and projects and can spot issues early and communicate them effectively.
• Designs implementations before coding begins
• Strong unit/integration/functional/load testing skills
• Completes assigned tasks on time without regular check-ins
• Helps others understand and apply process
• Understands the software development lifecycle and their role in moving applications through it
• Helps the team refine goals and milestones
• Takes work on own initiative
• Assists more junior engineers and peers
• Can independently do research and produce helpful findings
• Ability to understand and explain tradeoffs between different technological approaches
• Knows KPIs for and the impact that their software has on the business
• Assists team with speed of delivery

Competencies

• Excellent interpersonal, communication, listening and presentation skills
• The ability to work both as a team and independently
• Excellent problem solving and analytical skills
• Technological and computer knowledge
• Demonstrate knowledge on business acumen and processes
• An understanding of Development procedures, methodologies, evaluation criteria and resource planning
• Strong management and leadership skills

Education / Experience

• Bachelor’s degree in Computer Science or equivalent training
• Salesforce.com Developer and Administrator Certifications required
• Minimum seven years of experience with technical implementations of CRM (Customer Relationship Management) projects, with at least two years of experience in Salesforce configuration and apex development work.
• Minimum 3 to 5 years of CRM capabilities with Salesforce application and five years of development experience to support business processes (Lead Management, Opportunity Management, Products and Pricing, Proposal, Quoting & Contracts)
• Minimum three years of Salesforce user and administrator skills (including using permission sets, roles, profiles, groups, security setup, views, and page layouts).
• Salesforce CRM toolkit experience with development of Visualforce pages, Apex coding, Triggers, Chatter, Deployment using ANT tool, Profiles, Data Sharing, Permission Sets, Process Building Lightning Components and Flows.
• Experience migrating code from Sandboxes to the production environment and addressing issues.
• Experience with building web services for internal and external applications.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
• The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus