Head of Field Services

Rondo Energy's mission is to eliminate 15% of global CO2 emissions in 15 years.

To accomplish this mission, Rondo is deploying low-cost, zero-carbon Rondo Heat Batteries to accelerate the deployment of renewable energy and to significantly decarbonize industrial processes that are commonly thought of as "difficult-to-decarbonize". Our Heat Batteries charge from intermittent renewables to provide high temperature, continuous heat for customers safely, reliably, at an unprecedented 98% efficiency - and at a cost point that is lower than any other method.

We are looking for an experienced, customer-centric candidate to join our team and repower industrial heat at scale. This role will have a significant impact in ensuring customer satisfaction in both operation and technical support to our customers, as well as in identifying opportunities for product improvement and potential new market niches.

Join our team and together we can reduce world CO₂ emissions by 1% in 10 years, and by 15% in 15 years!

Objectives of this role

• Manage the Field Services Group within Rondo, including commissioning/startup, early O&M and remote monitoring.
• Represent the Rondo organization as the day-to-day customer interface for units in operation
• Identify opportunities for Rondo in supporting our clients and customers during commissioning and operational phases. Learn the ins and outs of Rondo-supplied equipment to accurately answer questions and adequately serve customers
• Integrate seamlessly into the Rondo organization providing a knowledge conduit within Rondo and between Rondo and our customers.
• Resolve all customer issues that clients might have or perceive with Rondo
• Identify and contract with local, regional or national O&M companies to support Rondo’s installed base.
• Leave customers feeling satisfied and confident in Rondo-supplied equipment

What You Will Do

(key responsibilities for this role include but are not limited to)

• Build and directly manage an outstanding Technical Support and O&M team and programs providing on-site technical and operating and maintenance services to Rondo customers worldwide
• Contract with and manage local O&M service companies to support Rondo’s fleet operations
• Regularly meet and work directly with customers to ensure their satisfaction with the performance of Rondo–supplied equipment
• Manage remote monitoring in home office to ensure that operational trends and parameter monitoring can accurately track performance and identify issues in advance.
• Develop an intimate understanding of operational costs and provide O&M budgeting support to customers and home office
• Develop and maintain O&M manuals, training materials, outage management and inspection plans for internal and external use.
• Develop and coordinate Rondo’s CMMS and spare parts inventory.
• Identify opportunity for O&M cost improvements to customers and home office
• Become an expert in identifying and diagnosing equipment issues
• Provide employees and customers with tools and training to successfully operate Rondo equipment and interface with the client processes
• Liase with the home office technical and business team to ensure that technical resources are working to solve any operating equipment issue that may arise
• Ensure all field personnel are properly trained and qualified in their position
• Travel to job sites to ensure quality services are provided and to interface with Operation and field services team as well as customers
• Follow company procedures and safety policies

What You Will Bring

• Proven ability to manage in a technical and/or industrial environment.
• Proven team management skills
• Strong time-management skills and an ability to stick to a tight schedule
• Excellent problem-solving skills with a knack for troubleshooting technical issues
• Ability to collaborate with others and work well on a team
• Enthusiasm for and experience providing excellent customer service
• Excellent communication skills
• Flexibility to address issues on an emergency basis as in most cases equipment will operate 24/7
• Passion for safety and environmental stewardship
• Ability to travel as required within the US and internationally
• Valid driver’s license

Bonus Points!

Actual experience managing and building O&M or Field Services organizations

What We Offer

• Comprehensive Medical Benefits
• Dental & Vision Benefits
• Life Insurance and ADD
• Up to 12 paid holidays per year, in addition to a company week-long holiday in December
• Flexible time off policy
• 401(k) plan with company match
• Cell Phone Reimbursement
• Catered Lunches on Tuesdays & Thursdays
• Rondo HQ is close to Oakland airport - one block from the Bay - and has stunning Bay views
• An opportunity to make a huge positive impact on the planet

This role is on-site Alameda, hybrid, or remote, California preferred, and necessitates being on-site at our projects as necessary for the success of the project. The estimated annual salary range for this role is $200,000 to $235,000 and it would be eligible for Rondo's excellent benefits listed above plus additional compensation in the form of equity. Please note that some pay bands may have wide ranges of compensation to accommodate candidates' diverse sets of skill levels and experience.

Rondo Energy is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do their best work. We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities.

Rondo is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the interview process, please let our recruiting team know.

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias.

Note to Recruitment Agencies: Rondo does not accept unsolicited agency resumes. Furthermore, Rondo Energy does not pay placement fees for candidates submitted by any agency other than its approved partners.