IT Support Specialist

Job Description

Ascend Analytics’ climate technology software and services provide critical insights to power the energy transition.. The company’s products enhance critical power supply decisions from short-term operating strategies to long-term investment and resource planning. Ascend’s solutions serves as the core analytic infrastructure for electric utilities, independent power producers, electric retailers, and financiers of energy infrastructure. To learn more about Ascend, please visit us at www.ascendanalytics.com.

Your Impact at Ascend Analytics

As an IT Support Specialist, you will support Ascend day-to-day operations, both local and remote, including direct support for individual employees and their workstations in Windows and Microsoft Office environments as well as IT help desk issues. We are seeking talented individuals with the flexibility to juggle many tasks at once and triage issues as they arise. We are looking for a team player that is also comfortable working on their own on projects and issues when needed.

Job Responsibilities

• Assist with onboarding of new employees and user training on PC applications
• Set up, configure, and maintain Windows laptops
• Identify and resolve PC hardware and software related failures and issues
• Update inventory of PC’s and manage software updates to remote PC’s
• Handles tasks for project installs and helps define project tasks and task completion times
• Upgrade software components and install OS upgrades as required.
• Troubleshoot difficult problems to resolution quickly and to industry standard best practices
• Other responsibilities as assigned by direct manager

Required Qualifications

• Bachelor’s degree in Information Technology, Information Science, or related field, OR Equivalent combination of education and experience with some formal training.
• 2 years of full-time work experience with a relevant post-secondary program certificate, OR Experience with Microsoft Windows (10 & 11) and Microsoft Office products
• Detailed understanding of Admin Portal for Microsoft Office 365 including Dynamics CRM (Customer Relationship Management)
• Strong discipline working within a standardized ticketing system and documenting resolutions to those tickets
• Technical documentation skills for company-facing how to and instructional processes
• Discipline to follow established methodology while seeking ways to improve the process
• Strong customer service focus and ability to interact at all levels within the organization.
• Ability to prioritize multiple assignments, take initiative, and problem-solve with minimal supervision in a fast-paced environment
• Excellent oral and written communication skills, attention to detail
• Work well both independently and as part of a team
• High personal ethics, professional presentation

Preferred Qualifications

• Motivation to work in the renewable energy space

Compensation & Benefits: $65,000 – $85,000

Total compensation based on qualifications and experience. Ascend highly values our employees and often pays above industry average.

We offer flexible work hours in a relaxed environment with opportunities for advancement and excellent benefits, including medical, dental, vision, short- and long-term disability, parental leave, dependent care spending account, and a 401k plan.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Ascend Analytics is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information or other applicable legally protected characteristics.

Ascend Analytics is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us at [email protected].