Fulfillment Priority Complaints Manager

Job Description

At OVO, we want to create a world where everyone can live a sustainable life. We’re on a mission to drive the UK’s transition to a zero-carbon future, and we need your help to get there.

We’re looking for a Senior Data Scientist to join our Data Science team. You’ll be working on a variety of projects, from building predictive models to improve customer experience, to developing algorithms to optimize our energy usage. You’ll be collaborating with cross-functional teams to deliver data-driven solutions that have a real impact on our customers and the environment.

What you’ll be doing

• Collaborate with product managers, engineers, and other stakeholders to understand business needs and translate them into data science projects
• Develop and deploy machine learning models to solve complex business problems
• Analyze large datasets to extract insights and inform decision-making
• Communicate findings and recommendations to both technical and non-technical audiences
• Mentor and guide junior data scientists in their work

What you’ll bring

• Strong experience in data science, machine learning, and statistical analysis
• Proficiency in programming languages such as Python or R
• Experience with data visualization tools (e.g., Tableau, Power BI, etc.)
• Familiarity with cloud platforms (e.g., AWS, GCP, Azure) and big data technologies (e.g., Spark, Hadoop)
• Excellent communication skills and ability to work collaboratively in a team environment

Why OVO?

We’re a company that cares about our people and the planet. We offer a flexible working environment, competitive salary, and benefits package, and the opportunity to make a real difference in the world. If you’re passionate about data science and want to be part of a team that’s driving the UK’s transition to a zero-carbon future, we’d love to hear from you!

Our commitment to inclusion

At OVO, we’re committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds, and we’re particularly keen to hear from candidates who are underrepresented in our industry. If you need any adjustments to the interview process, please let us know.

Benefits

• Competitive salary and performance-related bonus
• 25 days holiday + bank holidays
• Flexible working hours and remote working options
• Pension scheme with employer contributions
• Health and wellness benefits, including mental health support
• Learning and development opportunities

How to apply

If you’re interested in this role, please submit your CV and a cover letter outlining your experience and why you’d be a great fit for the team. We’re looking forward to hearing from you!