Lease Transfer Coordinator

Job Description

As a Lease Transfer Coordinator, you will play a crucial role in ensuring a seamless experience for our customers. The Coordinator handles escalated customer calls and collection issues while addressing any issues expediently to ensure customer satisfaction. Your focus will be to provide prompt follow-up and follow-through with customers, real estate agents, and closing agents Partners with the Document Control department and other parties involved to set appointments, schedule, and keep closing appointments with high accuracy. You'll have access to our full benefits packages such as Dental, Health, Vision, PTO, 401k, FMLA, Disability Leave, 10 Paid Holidays, and more! This role is on-site at our NEW corporate office in Houston, Texas, and includes hourly compensation plus a commission.

Essential Job Functions

• Answers questions regarding system performance and maintenance when appropriate
• Conducts thorough explanations of the leasing program, both solar production and energy efficiency.
• Provides an overview of the savings portal, savings analysis, and benefits of lease to the customer.
• Answers questions regarding transfer of system, and home sale, and explains terms of lease as appropriate
• Handles escalated customer calls and collection issues while addressing any issues expediently to ensure customer satisfaction
• Make field collection visits in the assigned region per tasks given
• Additional administrative tasks and projects as needed by business

Competencies

• Able to work independently and prioritize workload
• Persuasive, persistent and self-motivated
• Able to show empathy, assertiveness, tact and resilience
• Have the ability to relate to people from a variety of different backgrounds.
• Ability to deal with 30+ inquiries per day via inbound/outbound phone calls and email
• Ability to accurately type 45 words/minute
• Ability to adapt in a fast paced, changing environment
• Ability to communicate effectively over the phone and email
• Attention to detail to ensure error free lease assumption documents

Core Competencies

• Commitment to Excellence – Identify what needs to be accomplished and take action to achieve a standard of excellence beyond job expectations
• Corporate Values – Understand, embrace and integrate PosiGen’s corporate values into everyday duties and responsibilities
• Customer Service - Identify and respond to current and future needs by providing excellent service to internal customers (employees)
• Safety and Security – Promote a safe work environment for employees
• Teamwork – Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside or outside the organization

Education/Experience

• Possess a High School diploma or GED
• Two years of customer service experience
• Salesforce experience is a plus
• Bilingual in Spanish preferred
• Proficiency with Google Workspace preferred
• Excellent written and verbal communication skills required
• Excellent customer service experience and skills are required
• Must have a valid state license and clear driving record
• Must have reliable transportation

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

EEO Statement

PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.