Technical Service Coordinator

Freedom Solar Power is looking for a customer service-oriented Technical Service Coordinator to join our growing team! This position will play a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls and diagnosing system issues. You will be serving as a liaison between customers and service technicians to ensure efficient and timely solutions to clients. This is an in-office opportunity.

Essential Functions and Duties

• Monitoring customer solar systems and educating homeowners on system efficiency and productivity.
• Creating and Tracking work orders and workflow maintenance requests promptly.
• Handling invoicing for all service calls and coordination payments with accounting.
• Ensuring customer satisfaction by providing excellent customer support
• Serving as a liaison between our customers and solar technicians
• Scheduling and dispatching Service Technicians.
• Answering customers' concerns or service requests regarding their solar products.
• Understanding the Freedom Solar Products and installation process to answer questions appropriately.
• Assist with other duties as assigned by the Service Operations Manager.

Qualifications

• 1+ years of high-volume customer service experience, prior solar monitoring, or service technician experience strongly preferred.
• Strong work ethic, people skills, and dependability.
• Must have excellent interpersonal skills (i.e. exceptional phone etiquette).
• Must possess professionalism and a positive attitude.
• Must have excellent verbal and written communication skills.
• Prior knowledge of examining work order requests and scheduling.
• Ability to read electrical diagrams.
• Knowledge of how to troubleshoot photovoltaic and electrical issues.
• Strong knowledge of battery backup systems

Knowledge, Skills and Abilities

• Work under pressure.
• Handle high-stress calls and customer escalations.
• Working knowledge of the solar industry, installation processes or electricals.
• Highly organized.
• Ability to self-manage.
• Ability to manage multiple projects in pipelines.
• Team mentality.
• Flexible to change.