Field Service Engineer

Job Description

Responsibilities

• Exemplify and ensure Safe Operations and Maintenance activities within ES sites per Safety Management Plan.
• Work closely with customers to ensure timely, professional and effective response to customer service needs.
• Conduct customer trainings as needed.
• Facilitate customer interactions, meetings, and updates.
• Provide onsite diagnostic, troubleshooting and hands-on technical support.
• Develop subject matter expertise on hardware/software systems – operate as primary POC for all customer needs.
• Assist/Support Services Manager in active management of 3rd party service contractors.
• Lead Quality Control activities of completed work per Quality Plan.
• Facilitate and participate in formal maintenance management of ES sites through CMMS tool.
• Ensure and support active use of company policies & procedures including: Management of Change, Root Cause Analysis, Inventory Management, Procurement, Peer Review and Benchmarking.
• Successfully work with internal peers including: 24/7 Operations, APAC/Global Services, Performance Analysis, Deployment and Product Development teams, and Project Team
• Create professional quality reports for internal stakeholders and external customers.
• Role will have periodic on-call 24/7 support of external customers.
• Other duties as assigned.

Qualifications

• Bachelors’ degree Electrical Engineering or equivalent required, or combination of experience and 2-year technical certificate accepted.
• 5 years industry experience required (Utility/Generation, Wind, Solar, or Thermal energy/Substation equipment supplier).
• Demonstrated experience guiding safety efforts in an operational setting.
• Must possess strong customer service mindset and a desire to take on tough and challenging projects
• Strong communicator (written and verbal)
• Proficient in Taiwanese and English language
• Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio, PowerBI, etc.)
• Demonstrated proficiency in Linux.
• Previous experience with NetSuite.
• Ability to travel up to 50% of time, occasionally on short notice.
• NFPA 70E training preferred.