Rejobs
Sun King

Customer Service Executive (m/w/d)

Summary: Join Sun King as a Customer Service Executive in Nampula, Mozambique, serving over 8,000 customers. Assist with product inquiries, resolve issues, and maintain high customer satisfaction. Collaborate with sales and operations teams to enhance customer relationships. Enjoy professional growth in a rapidly expanding industry, a collaborative culture, and tailored learning programs. Embrace a diverse work environment that values inclusion and innovation for a positive impact on people and the planet.
Sun King
Sun King
Nampula, Mozambique   Flexible   Full Time  UTC+02:00   1001-5000   59 days ago

Sun King

Company Overview

Sun King

Nairobi, Kenya

2007

Business Model

Renewable Energy

Providing affordable solar energy solutions to off-grid households in Africa

Sales of solar products, pay-as-you-go financing, and after-sales services

Locations & Geography

Kenya, Nigeria, Tanzania, Uganda, and Zambia

Company Culture

Their mission is to provide affordable and reliable solar energy solutions to improve the quality of life for off-grid communities.

They foster a collaborative and innovative work environment that encourages employee growth and development.

They offer training programs and career advancement opportunities to support employee growth.

Activities & Projects

They are currently expanding their solar home systems and solar water pumps across various regions in Africa.

They have developed a range of solar products that include solar lanterns, home systems, and appliances.

They focus on sustainable energy solutions that reduce reliance on fossil fuels and improve environmental health.

Career Opportunities

Typical job openings include roles in sales, engineering, and customer support.

They offer competitive salaries, health benefits, and opportunities for professional development.

Contact Information

LinkedIn

Careers at Sun King


Last updated on 2025-02-04 | Report an issue

Job Description

The Customer Engagement Team serves as the first point of contact for Sun King’s more than 8 thousand customers in Mozambique. The team assists both prospective and existing customers with product, service, payment, and overall customer relationship related inquiries and forms part of Sun King’s global Customer Care and Call Center teams. The team works cross-functionally with Sun King’s Operations and Sales teams to serve the breadth of customer-related inquiries.

The Customer Service Executive will work closely with the sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

What you would be expected to do

  • Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
  • Receive customer queries and ensure these are resolved promptly
  • Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
  • Help minimise defaults by reaching out to customers with delayed payments.
  • Proactively contact dormant customers directly to resolve any pending issues.
  • Building and maintaining good customer relationships with regard to the diversity of the customer base.
  • Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management.
  • Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
  • Perform any other tasks or duties that may be assigned.

You might be a strong candidate if you

  • Hold a Bachelor's Degree/Diploma in Social Science Studies or similar
  • Possess basic knowledge of Excel spreadsheets and data entry skills
  • Have experience in assisting customers is a plus
  • Are open to working in a flexible and creative work environment with fast-evolving operations
  • Have the ability to multitask while working under tight deadlines with close attention to detail
  • Have the ability to remain professional and courteous with customers at all times
  • Have excellent verbal and written communication skills - both in English and Portuguese
  • Fluent in the local languages of southern Mozambique (Xichangana, Citshwa, Xirhonga, etc.)
  • Are able to work in shifts

What we offer (in addition to compensation and statutory benefits)

  • Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
  • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
  • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

We place great importance on sustaining a diverse, inclusive work environment. We believe that innovation and understanding comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state. Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.

About the role

December 13, 2024

Full Time

Company

Sun King

June 4, 2025

Flexible

  •  Nampula, Mozambique

Entry-level

UTC+02:00

Apply now

Job expired?

Please let Sun King know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!

Discover how you’re connected

View connections

See your contacts at Sun King on LinkedIn to leverage your network in applying for this position.

Similar jobs near Nampula, Mozambique

Sun King

IT Associate

Sun King

Nampula, Mozambique   On-site   Full Time
Sun King

Partnership Associate (m/w/d)

Sun King

Nampula, Mozambique  + 1 location   On-site   Full Time
Sun King

Trade Marketing Associate

Sun King

Nampula, Mozambique   On-site   Full Time

Share with Friends

The stakes are high, and the time for talk has passed. Now is the time for action. Help a friend accelerate the shift to a sustainable future.

Share this job - Customer Service Executive (m/w/d) - with your folks, and help them find a career to be proud of.