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d.light

Field Team Training Manager

Summary: Join d.light as a Field Team Training Manager, overseeing training initiatives in Nairobi, Kenya, and across Arusha, Tanzania, and Kampala, Uganda. You will design and implement comprehensive training programs for field sales, collections, and after-sales teams, ensuring they have the tools to succeed. This role offers a chance to work in a mission-driven company while enjoying a collaborative environment and the opportunity to impact lives through clean energy solutions.
d.light
d.light
  Flexible   Full Time  UTC+03:00   1001-5000   35 days ago

d.light

Company Overview

d.light

San Francisco, California, USA

2007

Business Model

Renewable Energy

Designing and manufacturing solar energy products for off-grid communities.

Sales of solar products, pay-as-you-go financing, and partnerships with NGOs.

Locations & Geography

d.light operates in over 70 countries, with significant markets in India, Kenya, Nigeria, Tanzania, and the Philippines.

Company Culture

Their mission is to provide affordable solar energy solutions to underserved communities, promoting sustainability and economic development.

d.light fosters a collaborative and innovative work environment, encouraging employees to contribute ideas and solutions.

They offer training programs and opportunities for professional growth to enhance employee skills and career advancement.

Activities & Projects

d.light is currently expanding its product line to include solar home systems and appliances, enhancing energy access.

They have developed a range of solar lanterns and home systems that are affordable and easy to use.

d.light is committed to sustainability by using renewable energy sources and promoting energy efficiency in their products.

Career Opportunities

Typical job openings at d.light include roles in engineering, sales, marketing, and operations.

They offer competitive salaries, health benefits, and opportunities for remote work.

Contact Information

Facebook, Twitter, Instagram

Careers at d.light


Last updated on 2025-01-31 | Report an issue

Job Description

d.light is a global leader in delivering affordable, reliable, and clean energy solutions. Our PayGo solar systems transform the lives of millions of people by providing access to power for households, small businesses, and communities across Sub-Saharan Africa.

The Field Training Manager is responsible for designing, coordinating, and delivering effective training programs for the field sales team, field collections team, and after-sales service team. The role ensures that team members are equipped with the knowledge, skills, and tools to achieve business objectives and deliver exceptional customer experiences. The position requires a proactive individual who can manage training operations across multiple regions, working closely with stakeholders to identify and address training needs.

R&Rs

Training Program Development & Implementation

  • Design and execute comprehensive training programs tailored for field teams, focusing on sales, collections, and after-sales service.
  • Develop training modules on product knowledge, customer service, sales techniques, credit collection strategies, and product troubleshooting and repair.
  • Determine mode of delivery for training as well as methods for ensuring comprehension of the material.
  • Establish policies around the frequency of training, topics covered for each role, and frequency of refresher training.
  • Collaborate with subject matter experts to ensure training content is relevant and up-to-date.
  • Contribute to the design, and implementation of, app-based training on d.light’s sales agent app.

Training Coordination

  • Organize and oversee in-person and virtual training sessions across multiple regions in coordination with the regional training managers.
  • Coordinate with regional managers to align training schedules with operational needs.
  • Manage training logistics, including materials, venues, and travel arrangements for trainers.

Performance Monitoring and Continuous Improvement

  • Evaluate training effectiveness through assessments, feedback, and performance metrics.
  • Identify gaps in knowledge or skills and implement targeted training solutions.
  • Update training programs regularly to reflect changes in company policies, products, or market dynamics.
  • Act as a mentor and coach for regional trainers, providing guidance on best practices for optimizing training effectiveness.
  • Conduct field visits to observe team performance and provide on-the-job training as needed.

Requirements

Desired Skills and Experience

  • Bachelor’s degree in Business, Education, or a related field. A Master’s degree is a plus.
  • 5+ years of experience in training and development, preferably in the solar energy, FMCG, or telecom industries
  • Proven track record in training field teams in sales, collections, or after-sales service delivery
  • Experience working in diverse, multi-country environments within Sub-Saharan Africa
  • Strong instructional design and facilitation skills
  • Excellent communication and interpersonal abilities
  • Ability to analyze performance data and implement data-driven improvements
  • Proficiency in Google Workspace is a plus
  • Fluency in English; knowledge of local languages in operating regions is an advantage
  • Highly organized with strong attention to detail
  • Adaptable and culturally sensitive
  • Results-driven with a focus on empowering team success
  • Passion for social enterprise, and commitment to d.light’s mission

About the role

January 13, 2025

Full Time

Company

d.light

July 11, 2025

Flexible

  •  Nairobi, Kenya
  •  Arusha, Tanzania
  •  Kampala, Uganda

5+ years in training and development

UTC+03:00

Apply now

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