
System Operator
Vestas
Company Overview
Vestas
Aarhus, Denmark
1945
Business Model
Renewable Energy
Design, manufacture, install, and service wind turbines
Sales of wind turbines, service agreements, and spare parts
Locations & Geography
Vestas operates in over 80 countries, with major operations in Denmark, the United States, Germany, India, and Spain.
Company Culture
Their mission is to deliver best-in-class wind energy solutions to help create a sustainable future.
Vestas promotes a collaborative and innovative work environment that encourages employee engagement.
They offer various training programs and career development opportunities to enhance employee skills.
Activities & Projects
Vestas is currently involved in several large-scale wind farm projects across Europe and North America.
They are continuously innovating with new turbine technologies to improve efficiency and reduce costs.
Vestas is committed to sustainability, focusing on reducing carbon emissions and promoting renewable energy.
Career Opportunities
Typical job openings at Vestas include roles in engineering, project management, and sales.
They offer competitive salaries, health benefits, and opportunities for professional growth.
Contact Information
Last updated on 2025-02-03 | Report an issue
Job Description
Remote Operations Center Manila is part of Vestas Global Service and is responsible in monitoring SCADA servers around the globe as well as ensuring data collection from wind parks is complete and accurate.
Remote Operations Center Manila supports:
- Day-to-day data collection of every turbine located in all wind parks across the globe. The team also provides helpdesk support, data monitoring, and DBA tasks related to the turbine data collection
- Offsite IT Infrastructure alert monitoring for other wind parks across the globe to ensure connectivity of all the parks to the network, SCADA server is in working condition and Vestas critical services are running to minimize lost production factor of wind turbines
- Offsite network support assisting customers to make sure that they can connect to Vestas network
- Perform yearly server maintenance health checks on at least 2000 SCADA servers
- First-level support for customers encountering Application issues
- Monitoring SCADA servers around the globe
- Ensuring data collection from wind parks is complete and accurate
Responsibilities
A System Operator has the responsibility to:
- Perform day-to-day operation of technical components, to continuously meet agreed service levels
- Contribute to day-to-day delivery of Technical IT services, meeting the required and agreed levels of functionality and quality/availability
- High-quality support, i.e. short response time and high resolution rate
- Monitor and react to any detectable or discernible occurrence that has significance for the management of IT infrastructure or delivery of IT service and evaluation of the impact a deviation might cause to the services according to agreed SLA/OLA
- Ticket handling (Receiving, documenting, prioritizing, and distributing service calls)
- Ticket resolution (incident resolution, request fulfillment)
- Technical troubleshooting as agreed with the stakeholders
- Daily Routine Tasks Management - Performs all activities relating to assigned technical/technological expertise, including daily routine tasks, incident resolution, request fulfillment, change applications, and developments as described in the Basic ROC Manila monitoring services
- Provides inputs for continuous operations improvement
- Provide safe and effective operation within own area
Qualifications
- At least two (2) years of extensive experience in the following:
- Server administration - Windows
- Windows Server Administration (2003 and above)
- At least two (2) years of related experience in any of the following would be advantageous:
- SQL scripting
- Microsoft SQL-related operations support
- Server administration - VMware
- Nagios Administration
- Operator's tasks in VMware
- Basic Network Administration (CISCO)
- Two (2) to three (3) years of related experience in Incident Management and Troubleshooting
- Positive business sense and focus on delivering effective customer IT service
- Certification in ITIL v4 is beneficial
- Emphatic yet able to build customer rapport; able to develop people professionally including the management
- Highly organizational and able to make quick decisions in resolving critical incidents/issues
- Good reporting skills in both oral and written; experience in collaborating with different nationalities is needed
Competencies
- Degree in IT, Computer Science, Computer Engineering, or similar education
- Advanced written and oral English communication skills
- Good business sense and focus on delivering effective IT service
- Multicultural understanding
- Process-minded and strive for continuous improvement
- Ability to act professionally in a diverse work environment
- Able to travel abroad if needed by the position
What we offer
We offer you an exciting role with great professional and personal development opportunities in an inspiring, progressive, international work environment at an established manufacturer of wind turbines. We offer attractive company perks like fitness subsidy, health insurance, pension, life insurance, medical allowance, travel allowance, internet allowance, etc. We have a modern, inspiring office overlooking Manila Bay, conveniently located near public transport. We believe in work-life balance and plan annual offsite outings, team building, and sports events. In Vestas, you will experience an innovative environment where no days are ever the same, strengthening your personal as well as professional growth.
Additional Information
We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 28th of February 2025.
Additional Benefits
- Fitness Subsidy
- Retirement Benefit Plan
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
About the role
August 2, 2025
On-site
- Pasay, Philippines
2-3 years
UTC+08:00
Apply now
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