PPA Account Manager

We're looking for a Business Account Manager to manage our power purchase agreements (PPAs) clients accounts. This role sits in our Business Services function, who are responsible for the growth of business customers through development and delivery of services. The function develops commercial customer propositions in response to customer feedback and understanding of Good Energy’s business customers. It is responsible for providing account management and excellent customer service to grow and retain existing customers, and for procuring and managing power purchase agreements (PPAs) with commercial generators in support of Good Energy’s commitment to 100% renewable energy.

You’ll be responsible for servicing the needs of over 1600 renewable electricity generators. This is a role with a high level of customer contact, but also requires coordination of internal resources to ensure service delivery objectives are met. This role is part of the wider Account Management and Sales Support team, reporting to the Origination Team Manager.

You’ll be responsible for managing the relationships with our key accounts and delivering excellent customer service to maximise the possibility of retaining them at the time of the next renewal. You’ll have end to end responsibility for resolving clients’ queries and issues on their accounts and ensuring that all types of account activity is completed effectively, such as onboarding, meter reading, payment processing and meter verifications.

What you'll need to succeed

We’re looking for a self-starter who has a passion for our purpose. A confident communicator, with administration experience and fully confident using Excel and having a good eye for detail. You’ll be committed to delivering excellent customer service by exceeding our customers’ expectations and comfortable in taking ownership to resolve queries.

You’ll have experience of working in a business-to-business environment, with proven experience of building relationships. Essentials:

• Experience within an Account Management role
• Ability to work under own initiative
• Proficient with Microsoft Office
• Strong customer focus
• Sound communicator both verbally and written
• Organised and proactive approach, with impeccable attention to detail
• Flexible and adaptable, with a can-do attitude and solid problem-solving skills Desirables:
• Previous experience of Power Purchase Agreements

Benefits you can rely on

Great allowances for hybrid working: We support employees with their commuting expenses and provide flexibility for remote working.

• £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
• £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

£500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.

8%annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.

Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.

See more of our benefits here.

About Good Energy

We’re Good Energy. Our aim is to help one million homes and businesses to cut their carbon by 2025 – by becoming a one stop shop for everything green…

We provide 100% renewable electricity bought directly from our community of 2000 independent renewable generators. We install heat pumps, an essential tool for getting homes off gas. We support customers to generate and store their own power, by installing solar panels and battery storage. We also develop innovative tariffs to pay small generators fairly for what they export; and to get households involved in balancing the grid too.

If you’re ready to make combatting the climate crisis your job, and believe in our values of being, fair, straightforward, focused, and inclusive; then we want to hear from you. Let’s power a cleaner, greener future together.

Find out more about what makes us different here.

Our Commitment
We're a Committed Member of Inclusive Employers and value people’s differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.

Where are we?
Our office is based in Chippenham, Wiltshire and is conveniently located near the train station, providing green travel options for travel, as well as fast connections to Bristol, Bath, Swindon and London. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges.

We promote work-life balance and flexibility through hybrid working, which combines both remote and office work. It provides our people with the opportunity to tailor their work schedules to suit their individual needs and preferences while maintaining productivity and engagement.