Credit & Collections Team Manager (I&C)

ENGIE is a global leader in low-carbon energy supply and services. We have been active in the UK energy market for over 20 years, and our investments in energy infrastructure are focused on energy storage and renewable energy (solar, wind, biogas), whilst supplying energy to organisations of all sizes.

We are reshaping the energy future by reconciling economic performance with a positive impact on people and the planet, and we are looking for people who are committed to help turn our vision into reality.

Purpose of the job

ENGIE are recruiting for a Credit and Collections Team Manager to provide directional team management for the I&C credit and collections team to be based in Leeds. The job holder will be responsible for the management of overdue debt through the disconnections process and internal and external legal process. This is a hybrid role, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.

Key responsibilities

• Fully responsible for the end to end reconciliation, resolution and collection of debt, including accounts that require monitoring as a result of continued non-payment (high risk accounts)
• Assist the Head Of Collections & Recoveries to identify root causes of non-payment of overdue and disputed debts on specific customers to reduce the credit note provision
• Responsibility for managing direct debit customers, payment runs and payment reconciliations to ensure timely payment is received from all customers or action taken where not received
• Assist the Head Of Collections & Recoveries in producing weekly, monthly and adhoc reports
• Assist the Account Management Team with resolving customer queries and leading the resolution of payment disputes
• Resolution of complaints in conjunction with the complaints team
• Assist with Business Projects, providing subject matter expertise
• To provide management support to the I&C credit and collections team, leading tasks, ensuring people development and performance management

Experience and skills

• Proven ability to produce accurate work under tight deadlines
• Microsoft Office proficient
• Organisational skills
• Highly numerate
• Verbal reasoning
• Able to manage conflicting priorities
• Previous Team Leader experience is essential
• Ideally a significant period of practical experience in a credit control team and / or in a financial environment

Qualifications

• GCSE English Grade C or above (or equivalent)
• GCSE Mathematics Grade C or above (or equivalent)

What benefits we offer?

Flexible Working

We understand the importance of work-life balance and recognise that everyone is striving to find the perfect one between work and home life. That's why we offer a hybrid working model that combines the convenience of remote work with the benefits of collaborating in a professional office environment. You'll have the flexibility to work from home part of the time, allowing you to optimise your productivity while enjoying a comfortable work setup.

Bonus Programme

We reward your hard work and dedication with a competitive bonus programme that recognises and values your contributions. Your efforts are appreciated and directly reflected in your financial rewards.

Life Assurance

We prioritise your peace of mind by offering life assurance coverage. You can feel confident knowing that your loved ones will be protected in the event of the unexpected.

Income Protection

Your financial security matters to us. Our income protection benefits ensure that you have a safety net in place, providing a valuable source of income if you're unable to work due to illness or injury.

Employer Pension Contribution

We invest in your future by contributing to your pension plan. You can enjoy the confidence and peace of mind that comes with knowing that you're building a solid foundation for your retirement.

Healthcare Cash Plan

Your well-being matters to us, which is why we provide a healthcare cash plan. You'll have access to a range of healthcare benefits, including reimbursement for medical expenses, dental and optical care, and more. Take care of yourself and your family's health without financial worries.

myENGIE

We offer a range of flexible benefits to employees alongside hundreds of retail and lifestyle discounts through myENGIE.

Diverse Employer

ENGIE’s purpose is to accelerate the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions, and we know that the most successful businesses are the most sustainable ones. Diversity, equity and inclusion is key to sustainability and success and our goal is to attract, engage and retain the best talent, bringing the best thinking to our business from inside and outside of our industry. Our ambition is to make sure everyone at ENGIE feels valued, respected and included. We know that diverse teams have more creativity, imagination, innovation and problem solving capabilities, so we are committed to tackling inequalities and creating a diverse and inclusive business.

Equal Opportunity

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes only. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.