EB Programs Optimization Associate, Bilingual (m/w/d)

Job Description

The EB Program Optimization Associate will work closely with the Operations and Sales teams to ensure seamless execution of processes in the field and to help work on any technical issues both on the hardware and software side of the field activities. They will also ensure a proper management of the logistics surrounding the Easy Buy business in the Country. This person will be travelling to the field occasionally (~20% of the time)

What you would be expected to do

1. Project Management & Implementation
   • Monitor and Evaluate projects.
   • Develop & assess and execute project plan and make changes as needed.
   • Examine project data.
   • Gather feedback and provide reports.
   • Being a link to the other depts and by coordinating complex projects and being the go-to person for any clarities.
2. Handling System administrative activities
   • Creation/editing of users, pricing groups, SMS setups, archiving of inactive Agents, resolving system related user issues as required
3. System related technical issues
   • Escalation and follow ups on resolution of Agents system related issues.
   • Suggests software improvements or process changes.
   • Raises tickets to system support team and follows up on resolution
4. Product Replacements
   • Screening and troubleshooting of faulty components.
   • Refurbishment of EB DTV faulty components.
   • Reports and keeps track of every single repair or refurbishment done.
   • Ensures periodic communication is executed with repairs stakeholders across the globe.
5. Logistics - Work with Marketing & Operations in;
   • Procurement of Agents tools and materials
   • Shipment of Agents material and coordination with ABMs
   • Reception and shipment of replacement components to ABMs/China
   • Shop/Branch coordination on repairs and replacements
6. Training - Work with Training & Knowledge team
   • Work with the Training & Knowledge team when requested participates to Staff/Agents trainings providing technical assistance or help to field staff.
   • Transfer Easy Buy operational knowledge to employees requiring extra coaching.
7. Field visits
   • Ensures field visits are done on a monthly basis at least and gets feedback from Agents/ABMs/RBMs on issues faced in the field. Reports feedback and ensures follow ups are acted upon.
8. New products testing both in the office and the field.
   • He / She will be tasked in ensuring all tests for the new products release both hardware and software functionalities.
9. Building strong commercial relationships with external vendors e.g. software companies, paytv organisations e.t.c
   • Conducting field pilots for the new products / services in the field after testing.
10. Conducting Surveys of the tested products.
    • They should be able to collect comprehensive feedback from all the stakeholders concerned during the test period and generate a detailed report on the same.
11. Sales Booklet management -
    • Collection & Digitalization ( e.g. issuance and collection of the booklets signed by customers). They should work hand in hand with Shop managers across the country in collecting signed contract books and do reverse logistics from the agents back to a central warehouse for archiving.
    • Inter-departmental assistance to ensure business goals are achieved.

You might be a strong candidate if you have

• Bachelor’s Degree preferred, alternatively a Diploma/Certificate will be considered with additional 2 years of relevant experience
• Project Management Professional, Associate in Project Management, Program Management Professional (PgMP) Certification or its equivalent will be an added advantage

Desired Characteristics

• Excellent people skills and ability to work with stakeholders with different working styles, priorities and communication styles
• Clear and straight to the point communication skills with fluency in both written and spoken English
• Ability to evaluate prioritisation of tasks and project on the go and work on high impact-low effort items first
• Excellent attention to details, also aware that the difference between an “Ok” and “Exceptional” job lies in how much you can spot and work on the important minute details of your tasks.
• Excellent issue-tracking and resolution skills over long periods of time

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.