Customer Account Manager

The Enviva team is driven by our shared vision for a renewable energy future. We are a fast-growing, purpose-driven, global energy company specializing in delivering sustainable wood bioenergy solutions. We are the world’s largest producer of sustainable wood pellets, which provide a low-carbon alternative to fossil fuels.

This role will act as a key touchpoint for our customers and be integrated within the wider Commercial team. The Customer Account Manager will support a portfolio of key clients and be focused on growing long-term trusting and mutually beneficial relationships

Responsibilities

• Develop a solid and trusting relationship between Enviva and our key customers
• Day-to-day liaison and point of contact for any customer issues or suggestions
• Engage and collaborate with internal teams to support the proactive management of each client account in accordance with changing needs
• Track compliance for all parties against their contractual obligations to make sure payment, scheduling and other deadlines are met
• Support internal reporting requirements and work with a variety of stakeholders to ensure all contract and formal documents are properly approved, recorded and communicated
• Manage and maintain central information systems to ensure data is easily accessible intra-team to improve efficiency
• Regularly and accurately report on key metrics and KPIs
• Carry out additional projects and attend external meetings and events as required

Qualifications

• 3-5 years of experience working on complex customer accounts and delivering client-focused and value-based solutions
• Bachelor's degree or equivalent practical experience in customer relations and/or B2B sales
• Customer-focused ethos with an understanding of how to manage internal and external expectations
• Proven ability to influence and inspire customers and team members
• Excellent communication skills (verbal, written, and presentation); commercially astute, culturally aware, and articulate
• Responsible, accountable, and capable of balancing a varied and demanding workload
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment
• Credible and capable of liaising with all levels internally and externally
• Attention to detail and experience creating comprehensive PowerPoint presentations and written materials
• Proficient with Microsoft Office Suite; Word, Excel, PowerPoint, and CRM systems.

Preferred Qualifications - What Will Set You Apart

• Experience or strong understanding of the biomass or renewable energy markets is a plus
• Experience in the sale of multiple products/ product lines in a complex international environment
• Intrinsically motivated, results oriented, and committed to a culture of continuous improvement
• Strong stakeholder management skills and the ability to build genuine relationships with ease

Travel requirements

Occasional travel required to customer locations and Enviva locations in the US.

EEO Statement

Enviva is dedicated to the principles of equal employment opportunity (EEO) in any term, condition or privilege of employment. Enviva does not discriminate against applicants or employees on the basis of race, color, creed, religion, sex, national origin, age, physical or mental disability, ancestry, marital status, sexual orientation, gender identity or expression, veteran status, uniform service member, genetic information or any other status protected by law. Enviva complies with applicable state and local laws governing nondiscrimination in employment in every location in which we operate.