Area Business Manager (m/w/d)

Job Description

The Area Business Manager (ABM) will directly manage a minimum of 5 Territory Sales Executives and support other FTEs within the business area, in meeting business area set goals and objectives, across all business channels – Retail, Partnership, PAYGO, and Collections.

Roles Responsibilities

• Oversee and manage the business revenue of all channels and operational activities of the entire business area under coverage (A-Z of area management).
• Responsible for onboarding and management of ECs, with the support of the TSEs.
• Customer management and retention drive.
• Giving direct support, supervision, and management of FTEs of the organisation across areas of coverage.
• Training of FTEs (TSEs) and contract staff [SEPs and ECs] across the business area.
• Oversee activities of channel development, channel management, and TOMA across business areas.
• Delinquency management.
• Management of business partners, driving ROI and creating new business opportunities for the organisation.
• Support HR in recommending quality candidates for resource gap closure where necessary.

Requirements

Desired Skills and Experience

• Channel management skills.
• Must possess a good knowledge of the business area under coverage.
• FMCG/Telecom/Insurance/renewable energy industry within South East, South South, and North zones of Nigeria – a proper understanding of a particular region (having worked there) will be an added advantage.
• Must possess a good passion for social enterprise and the development of people and the environment.
• Good coaching skill is very necessary.
• Good leadership and managerial skills from previous workplaces will be an added advantage.
• Excellent people-to-people skills.
• Relevant industry knowledge in relation to the current role.
• Strong mindset for continuous improvement and meeting or exceeding business-set targets and goals.
• Must demonstrate complete discretion and confidentiality of business vital information.
• Must have good knowledge of computer applications, such as MS Word, Excel, PowerPoint presentations, etc.
• The candidate must demonstrate good problem-solving and decision-making skills.