Campaign Business Delivery Manager

Job Description

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the Role

The Campaign Business Delivery Manager role resides the Portfolio Growth & Retention team in the Customer Value Optimisation (CVO) value stream. The Campaign Business Delivery Manager is accountable for the design and execution of campaigns to achieve business objectives of optimising the value and retaining the existing customer base.

As a Campaign Business Delivery Manager, you will be responsible for the delivery of campaigns and communications through AGL’s decisioning and comms automation platforms; planning and prioritising activity to meet business timelines and ensuring continuously high-quality execution.

What you'll be doing

• Collaborating across customer markets to develop integrated communication strategies and driving an orchestrated omni-channel approach highlights innovation and a customer-centric focus.
• Maintaining high project standards, ensuring accountability, and tracking value underscores a commitment to excellence and measurable success.
• Leading cross-functional teams, fostering high performance, and supporting professional growth makes this role appealing for those passionate about leadership and team development.
• Establishing a culture of open communication, accountability, and commercial focus fosters a dynamic and empowering workplace.
• Driving process improvements and operational efficiencies while acting as a gatekeeper for quality and value appeals to those who thrive on optimizing performance.

About You

• Strong business acumen with the ability to negotiate, articulate technical capabilities in business terms for non-technical audiences, and deliver excellent written, verbal, and presentation skills.
• Adaptive leadership skills to foster productive team dynamics, set focus, and drive teams toward value delivery while managing cross-functional collaboration effectively.
• Proven success in delivering projects using Agile, Waterfall, or hybrid methods, with experience in digital marketing technologies (e.g., Adobe, PEGA, ACS), reporting, and value tracking.
• High attention to detail with the capability to manage regulatory compliance for direct marketing activities involving customer data.
• Strong organizational skills with the flexibility to adapt to shifting priorities and meet evolving business needs.

At AGL, we offer a wide range of benefits including

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL’s share purchase plan and insurance deals.

Benefits may change over time and vary based on role type and location.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.