Senior Technical Expert

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world's widest portfolio and service network, we - Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are in search for a (Senior) Technical Expert.

As a Technical Expert you ensure customer satisfaction by providing high quality and on-time technical support and will primarily be responsible for handling Technical Requests received from customers and internally.

This position can work hybrid and with the opportunity to travel as per the needs of the role. The preferred location is Schiedam, Netherlands, however other Central European locations (Gdansk, Hamburg, UK) can be considered.

What you will do

• Manage and actively participate in the group for "Root-Cause Analysis"
• Contribute to product improvement processes for 4-Stroke products
• Follow the relevant specialist environment - both internally and externally - through literature, research and contact with other businesses
• Attend customer meetings and seminars in cooperation with our Service Sales Department
• Provide specialist expertise through internal product training (internal staff)
• Work in close cooperation with the partner teams within Technical Services. Close cooperation exists amongst these teams to enable efficient and world-class support.
• Perform Audits

Education

• B.Sc. or M.Sc. in Engineering or Bachelor degree in Marine, Mechanical or other applicable technical degree is desirable.
• Documented relevant experience can compensate for lack of relevant education.

What competences and experiences you will need to succeed in the role

• Approximately 5 years of working experience within 4-Stroke mechanics and machinery controls
• Relevant experience with operations and/or installation and maintenance of other Wartsila products is a strong plus.
• A proactive approach and technical reporting skills
• Customer focused with a service minded attitude.
• Applicants with good knowledge also in area Engine Automation will be preferred.
• Good English skills, both verbally and written
• Ability to flexibility and good cooperation skills
• Ability to work systematically.
• Technical problem-solving skills
• Safety certificate for offshore (if not Wärtsilä will cover expenses for this)
• Have good knowledge in sales and technical negotiation.
• Structured, analytic, and self-dependent working attitude
• Good team player in an international and intercultural working environment
• Good knowledge in sales and technical negotiation
• Willingness to travel.

We offer

• Challenging and varied tasks in a busy and friendly environment
• Great opportunities for professional and personal development
• Good insurance, pensions, and salaries

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.