Service Delivery Manager

At Landis+Gyr, we don't just manage energy - we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents we empower utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics. Our teams are shaping the digital energy era by developing innovative technologies that drive decarbonization, grid modernization, and real-time energy insights. Join us at Landis+Gyr, where we manage energy better!

This role is part of Landis+Gyr's EMEA (Europe, Middle East & Africa) business, which is expected to become an independent company under new ownership by mid-2026, subject to customary regulatory approvals. Joining now means contributing to an exciting phase of transformation - helping shape the future organization while remaining connected to Landis+Gyr's global values and standards throughout the transition.

As Service Delivery Manager, you act as a Single Point of Contact (SPOC) for the customer, the managed services operations centre, related partners and other key stakeholders in operational related topics. With the guidance of the Regional Manager Benelux, you are responsible of the daily service operation of your account and you ensure the overall performance in Service Level Agreement (SLA) and other committed services of your custumer.

Your main responsabilities are

• Operate the contracted service processes and practises in accordance to Landis+Gyr service catalogue and related instructed tasks in proactive manner.
• In case of adaptation of contracted services, processes and practices, carry out the required documentation, training and taking into use activities to maintain consistency.
• Manage the daily (or other periods) activities like :
  • Handling of the Service Requests coming from the assigned account
  • Monitoring and reporting of the SLA performance (internal / external reporting)
  • Monitoring of the systems related to delivering the service
  • Troubleshooting activities related to SLA performance
  • Identifying larger incidents and informing the Service Manager accordingly
  • Active follow up of open cases and incidents within the service operation
  • Proactive maintenance of System (reading groups, scheduling, SLA groups, etc.).
• Initiate the Field Clean up related tasks carried out by customer, field engineer or third-party company.
• Improve service processes & practises and identify additional service opportunities in operation phase in cooperation with product management and service organisation.
• Assist and train other team members.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. Energize Your Career and join us on our journey towards a greener tomorrow.