Account Manager

At Arenko we’re committed to building a diverse and inclusive culture where everyone feels valued and can be their authentic self. We encourage applications from all individuals and consider all candidates regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or any other aspect that makes you unique.

Who are we?

Arenko was founded in 2014 and we are growing rapidly in an emerging sector. We’d describe ourselves as fast-paced and inclusive. Our team are self-motivated problem solvers who take a collaborative approach to help the business develop and grow.

So what do we do?

Our mission is to build a sustainable future by enabling a zero-carbon grid worldwide. As we move to the high-renewables and low carbon era, electricity storage is transforming the way the energy industry operates. The energy industry is fast becoming a digital and multidisciplinary sector that provides a fundamental service for modern society, but these needs must be delivered in a socially responsible way. Arenko is using new technology to transform energy systems; adding flexibility to the grid and securing supply in this fast-changing industry, offering a huge variety of opportunities for the future.

Sound like something you care about? Then read on…

What’s the role?

Our Account Manager is responsible for developing and expanding strong relationships with existing and new clients to achieve our ambitious growth targets. In this role, you’ll be the voice of the customer - providing ongoing support for client needs, ensuring contractual commitments are met and working with client and internal teams to identify and realise growth opportunities.

Core responsibilities:

• Client mobilisation and onboarding: taking ownership from contract signature
• In-life relationship management: establishing and executing strategic account plans with a focus on maximising value and customer satisfaction, resolving client concerns
• Customer satisfaction: advocating internally for client needs and preferences
• Securing client revenue: working with finance to ensure accurate and timely billing and payment from the customer
• Account growth: identifying and developing opportunities for cross- and up-sell

Who are you?

Here at Arenko, we appreciate every single employee and the values they bring to the company so you might be completely different to what we expected. That being said, here’s a few things we’d love you to tick the boxes on:

Requirements:

• At least 2 years account management experience in the renewable energy, BESS or energy trading sector
• Experience of contract negotiation and deal expansion (up-sell/cross-sell)
• Strong interpersonal and communication skills
• Collaborative approach
• Commercial acumen & financially numerate

What would set you apart:

Proven experience and track record in a sales role; selling enterprise SaaS products and managing accounts with an ARR in excess of £1m

So, what’s in it for you?

Hopefully the first thing is you love what we do and want to be part of the mission but let’s be honest…that’s probably not why you’re getting up to work every day.

We know that rewarding our employees is the best way to make them feel valued. This is a journey we’d love you to take with us and, as we grow, we look forward to finding more ways to reward and thank you for your commitment to our mission. We currently offer the following benefits with more to come in future;

• 25 days holidays, plus public holidays, carry over flex and festive office closure (a pretty decent annual leave allowance even if we do say so ourselves!)
• A genuine approach to flexible working - we're open to making this work for everyone, their personal circumstances and their workloads. Due to the nature of this role we envisage you’ll need to be in the office or in person with customers around 3 days per week to fulfil the job requirements
• Enhanced parental leave offerings with 6 months of full salary for the primary caregiver and 1 month for the secondary caregiver
• A yearly salary review for all employees
• We are proud to support the continuous professional growth of our employees by providing a personal annual learning and development budget and fully covering the costs of professional membership fees and subscriptions relevant to your role
• Access to LinkedIn Learning on us
• Bike to Work Scheme (because it wouldn’t be very on brand if we didn’t encourage you to think about how your travel affects the environment)
• Octopus EV Scheme (see above!)
• A commitment to your wellbeing, with access to our Employee Assistance Programme
• Internal working groups to focus on the things that matter to you like our “Women of Arenko”, “Diversity, Equity and Inclusion” and “Parents of Arenko” groups
• Regular opportunities to blow off some steam engage with our team, including monthly socials, the big Festive Gathering and the Summer Party. We’re also working on our wellness calendar for 2024 with events to support your Physical, social, mental and financial wellbeing.

Our selection process

Want to join us?

Job searching is tough so, unlike some organisations, we don’t require you to spend hours on a tailored application with a cover letter to match right now. If we like the look of your CV, we’ll reach out and may ask you to complete a task to progress to the next stage of the process.

Think you're a good fit? Send us your CV - we’ll let you know our transparent hiring process from the moment you apply.