Customer Support / Backoffice Specialist (f/m/d)

Hi there, we're happy you found your way here! We're Tibber, a tech company with the mission to empower people to use energy smarter and lower the fuel being used unnecessarily all around the globe. We develop products and solutions that help people reduce, or optimize their electricity consumption. We're already helping over 1 million households and aiming for more!

🚀🚀Job Mission

Are you passionate about technology and sustainability? Do you like to find out what powers the energy transition? Are you comfortable with getting technical? If so, Tibber wants you to join our team!

As a Customer Support / Backoffice Specialist, you will work closely with the support team. You will get in-depth knowledge of a wide range of processes at Tibber concerning the energy deal. This includes customer sign-ups, market communication, collecting meter data, invoicing, debt collection, and payments. You will be responsible for making sure that our operations around these topics run smoothly and are up to date. Some of your responsibilities (but not limited to) will include:

• Problem Solving: Investigate and resolve technical inquiries, concerns, and issues promptly and effectively, ensuring a high degree of quality.
• Product Knowledge: Develop a deep understanding of Tibber's products, services, and technologies to provide accurate information and assistance.
• Technical Support: Assist stakeholders with technical issues related to the Tibber platform and internal processes. Solve problems by communicating with customers and market partners via email, chat, and telephone.
• Market Knowledge: Develop a deep understanding of the electricity market and its processes, including GPKE, WiM, MPES and MaBiS.
• Education and Outreach: Share knowledge with the team and with internal stakeholders, helping others to understand complex topics.
• Documentation: Maintain and create detailed information about internal processes, feedback, and issue resolutions.
• Continuous Improvement: Collaborate with cross-functional teams to identify process improvements and actively contribute to driving improvements forward.
• Feedback Loop: Be involved in all of the Back Office processes within Tibber, providing insights and feedback to help shape our products and services.

⚡⚡️Ideal Profile

• Love to Help: Previous experience in customer service/ technical support or a related field is preferred.
• Strong Communication Skills: Both written and verbal. Customer communication will be in German and our company language is English so being near native or fluent in both languages is required.
• Customer-first Mentality: Empathetic and customer-centric attitude.
• Problem Solver: Ability to troubleshoot and problem-solve effectively in an analytical way.
• Tech Savvy: Comfortable working in a technology-driven environment. Prior knowledge of Intercom is a plus.
• Interest in our Product and Services: Passion for sustainability and energy efficiency is a plus.

🦹🏽‍♀️👨‍🎤Get Ready For

• Innovation: A way to change the landscape of one of the most important industries on the planet.
• Growth: A possibility to learn a lot and push the barriers of what you think is possible, with the possibility to grow personally and professionally.
• Autonomy: An autonomous and humble culture in a scale-up adventure.
• Empowerment: Your voice matters, we are a place to work where laughter and support amongst diverse and inclusive colleagues is a guarantee.
• Flexible Benefits: Whether this is towards health, wellness, equipment, or other allowances important to you, we will do our best to accommodate your needs.

💆🏻‍♀️💆🏽‍♂️The Tibber Mindset

Being on a mission to change an industry as we do fundamentally also means being prepared for the unexpected. Tibber is a startup in the true sense of the word which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

We work passionately with sustainability and a circular approach, both with our own products and the entire ecosystem affected by everything we do.

We're very proud of being a mission-driven scale-up with thousands and thousands of new users every month. Starting out with two passionate founders in 2016, we're now 250+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, Oslo and Helsinki, and with that number growing each week, we’re still just getting started. In the future we hope to expand to new markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Schibsted, and Summa.

At Tibber, we are committed to hiring, developing, and retaining exceptional people regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, neurodiversity, or gender identity. We strongly encourage people from underrepresented groups to apply.

Our company language is English so therefore please submit your application in English by clicking the link below.