Enterprise Customer Success Manager (m/w/d)

Job Description

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world’s renewable energy data.*

Power Factors’ Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company’s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

• Outside China and India

About the Role

Power Factors is seeking candidates for a key role of Strategic is responsible for developing and sustaining Customer relationships through strategic engagement. This exciting role is collaborative and customer-focused, and involves listening to, and anticipating, our customers’ evolving business requirements and use cases.

This role benefits from a deep understanding of the Renewable Energy industry, including a familiarity with the core functions of Asset Management, Operations & Maintenance, Performance Monitoring, and other related disciplines. The Senior Customer Success Manager articulates Power Factors’ vision and drives value realization with our customers. As the primary account owner, you will coordinate all customer health and growth-related efforts with support from sales, support, professional services and other departments within Power Factors.

At Power Factors, we’re tackling one of the world’s most important challenges — making renewable energy the world’s leading source of power. We dare to believe that we can make a difference. We are a collective of bold and ingenious people driven by results. We are helping renewable energy owners and operators provide as much clean energy as possible and we’re looking for multidimensional team players to help us continue to solve problems and drive customer success.

Key Responsibilities

• Act as the primary account owner for coordinating customer health and growth-related efforts.
• Engage directly with customers to enhance their business outcomes through strategic consultation and best-practice solutions.
• Lead technical discussions to address complex issues, advocating for robust and adaptable enterprise solutions.
• Manage customer projects end-to-end, ensuring objectives and criteria for success are met.
• Establish yourself as a community thought leader through educational initiatives, workshops, and content creation.
• Relay customer feedback to inform the development roadmap for platform features and services.
• Cultivate deep relationships with customers, understanding their unique business landscapes and goals.
• Collaborate with internal cross-functional teams (Product, Development, Engineering, Sales) to advocate for customer interests.

Required Competencies

To be successful in this role, we think you have:

• University degree in Business, Engineering, or a related field.
• Minimum of 10 years' experience in customer-facing roles involving project management, business process development, professional experience with SCADA and B2B SaaS.
• Minimum of 10 years’ experience in the Renewable Energy industry (Solar/Wind/Storage) is highly preferred.
• Proven experience in managing large accounts and ensuring customer satisfaction, value realization and drive positive Net Revenue Retention.
• Strong relationship management skills and customer focus.
• Solution-oriented strategic thinker; take responsibility; drive resolution.
• Ability to think technically and manage both tactical details and strategic goals.
• Excellent, professional communication skills in English.
• Ability to communicate in French, German, or Spanish is an asset.
• You are enthusiastic about being a part of a dynamic, mission-driven team and contributing to the continued growth and success of Power Factors.

Life @ Power Factors

We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies. We are a collective of bold and ingenious talents driven by results. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

Why Join Us

By joining the Power Factors team, you’ll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together - committed, conscientious and collaborative. With many opportunities for professional growth, Power Factors is here to support your development as we lead the charge in transforming the energy industry.

We Are an Equal Opportunity Employer

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.