People Support Hub Manager (m/w/d)

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of. Want to join the ride?

We are looking for a People Support Hub, Manager, Europe to join our team and drive excellence in HR operations.

This position reports to the Head of People Support Hub and the preferred work location is in Poland, but also other Europe locations can be considered. This role offers the opportunity to lead a regional team of HR professionals, ensuring efficient service delivery and continuous improvement in a global setting.

What you will be doing

As the People Support Hub (PSH/HRSSC/GBU) Manager, you will oversee the daily operations of PSH (HRSSC/GBU) in the region, ensuring a positive employee experience and contributing to the organization's overall success. This role will offer the opportunity to drive continuous improvement practice with practical operational expertise for excellent global service centre execution.

As PSH Manager, your work will focus on these responsibilities

Strategic Leadership & Vision

1. Lead HR activities in PSH (HRSSC/GBU), implementing HR strategies, policies, and processes to meet current and future human resource needs.
2. Adopts an entrepreneurial mindset, proactively providing direction and developing HR policies, practices and initiatives to ensure a safe and healthy working environment, to improve employee experience and HR business impact, and to align people and HR capabilities with the organization's objectives.
3. Manage relationships with internal and external stakeholders, contributing to the success of HR processes and policies.
4. Provide expert guidance to leaders and managers on people-related matters
5. Transform and implement improvements to PSH (HRSSC/GBU) for consistent global standards while being agile to local requirements.

Continuous Improvement & Service Delivery

1. Serve as the first point of contact for Wärtsilä employees and leaders, ensuring the best employee experience across the employee lifecycle: Onboarding, Offboarding, Master Data, Reporting and Organizational Structure, Employment Documentation, Performance Management, Annual Clock activities (merit, incentive...), Payroll and Time & Attendance.
2. Within PSH (HRSSC/GBU) scope, advises and guides managers with HR-related matters, partners with them to align HR activities with business objectives, and drives supporting HR projects and initiatives.
3. Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure high-quality service delivery, addressing and resolving escalated issues and inquiries.
4. Generate and analyse reports on PSH (HRSSC/GBU) performance, identifying trends and areas for improvement, and providing insights and recommendations to senior management based on data analysis
5. Drive actively continuous improvement culture and activities, identifying opportunities for process optimization and implement improvements to enhance efficiency and effectiveness across the employee lifecycle. Utilize AI, technology and automation to streamline HR processes and conduct regular reviews of PSH operations and implement best practices.
6. Ensures compliance of HR activities with existing policies, relevant legislative requirements, regulations and internal guidelines, managing risks associated with PSH (HRSSC/GBU) operations and implement mitigation strategies, including maintaining confidentiality and data security of employee information.

Leadership & Team Management

1. Leads team members, planning activities, setting objectives, performance goals and monitoring and continuously improving performance.
2. Coaches and cultivates the team towards achievement of business and employee objectives, supporting the growth and capability development of team members and fostering an environment of continuous improvement, learning, growth and innovation.
3. Enables team members to provide deep insights into their local requirements to support both businesses and employees effectively.

You will shine in this role, when you have

• Desirably 10 years of experience in HR, with at least 5 years in a managerial role within an HR Shared Service Centre.
• Strong knowledge of HR processes and best practices across the employee lifecycle.
• Excellent leadership, communication, and interpersonal skills.
• Cultural sensitivity and an ability to lead virtual teams across different cultures
• Proficiency in HR systems and tools, particularly SuccessFactors, Employee Central and Service Now / Zendesk.
• Empathy and a service-minded approach.
• Passionate about improving the imperfect - we are constantly looking for ways to work smarter!
• Exceptional communicator who's hard-coded to keep people updated and informed.
• Demonstrate a genuine desire to make an impact on Wärtsilä people.
• Find the "positives" in the negatives, search for the solutions to the challenges.
• A fresh perspective and willingness to take on new challenges.

As a member of People Support Hub Leadership Team and the Europe HR Leadership, the PSH Manager Europe contributes to setting the PSH direction and achieving organizational goals, by partnering and collaborating closely with other HR teams, particularly Local HR, Talent Acquisition, HR Business Partners and Centres of Excellence.

If this sounds like you, join us in shaping the future of HR and making a positive impact on our organization and its people.

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

Welcome to join us in shaping the decarbonisation of marine and energy!

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.